Staff was very helpful, nice and effecient, they always responded our queries in detail and gave us very quick response. Nice location, though our room was facing the street, but we didn't hear any noise. A large casino is nearby, restaurants are all within walking distance. "I LOVE SAIPAN" and DUTY FREE are just opposite to the hotel.
15 minutes walk to the Beach.
Great location in town, clean rooms, okay internet. Our room had a sulfur odor in the bathroom. Located beside Bubba Gump shrimp, and easy walking to mall, Hertz rental, Hard Rock Cafe. Great souvenir shop across road.
PROS: Great value for money, clean, safe, nice design and well-maintained (very new hotel as of 2016). Spacious rooms with many practical amenities such as kettle + tea and coffee, in-room safe, hair dryer, mini-fridge, free WiFi, nice toiletries. Comfortable beds and nice pillows. Efficient, friendly check-in. Close to restaurants, shopping, and the Memorial Park. Free on-site parking. CONS: Poor soundproofing (hence 4 rating vs 5); noise from tacky 'I Love Saipan' store promotions (across the road), as well as from construction of the mega-tacky casino next door. Rooms without a street view (car park side) would be quieter, and to be honest, the street is not much of a view anyway. Management does not do enough to ensure guests don't disturb other guests. Review: We stayed here late December 2016 - early January 2017. Staff were pleasant and helpful, but this is a budget hotel in Saipan terms, and so don't expect a concierge or 5-star service. There is a separate tour desk in the lobby. Free coffee in the lobby. We did have one issue with front desk staff - we booked a rental car for part of our stay, and when the representative came to drop off the car for us, the staff rang the wrong room and told them we weren't there. Fortunately we called the rental car company before the rep left, as we wondered why he hadn't turned up. They told us he was just leaving as he was told we weren't there. We told the staffperson at the front desk that we hadn't heard the phone ring, and he said he had called the wrong room, but was not especially apologetic. Despite this lapse in professionalism, we would recommend the Serenti as a convenient and good-value base for exploring Saipan.
The hotel is located right at the centre of the city, 10 minutes walk from the american memorial park, and right opposite from the duty free galleria, with resturants all around. It does not have beach access, but that is expected.
Anyway, staff was nice and helped me checking in quickly, but rooms were not available until 3pm.
Room was good and comfy, although not the most modern, and bath was well equipt with amenities.
I stayed six nights at the Serenti Hotel in October 2016. It appeared they had just reopened after remolding. The hotel is located down town next to Bubba Gump Shrimp and across the street from the I love Saipan store. Not much for street appeal but who cares about that? I liked the location since it was close to everything and I did not have a car. Saipan goes dead at 9 pm so there was very little street noise during the sleeping hours. Next door a huge Vegas style casino is under construction. I was out diving all day from 7-2 pm and did not notice any construction noise. The room was nicely done and cleaned every day. A security fob is needed to access the hotel elevator. I used the laundry service and everything turned out fine. They give you coffee, tea, and water in the room. You cannot drink the tab water. Not a frilly place but a solid establishment that I was stay at again.
