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Traveller rating
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All reviews the ground floor hotel restaurant comfortable beds in town bars and restaurants nice room a lovely stay south island two nights short stay heli hike glacier mountains helicopter nz landing rain
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Reviewed 28 April 2022

A very warm greeting from Ashna started out stay on a very happy note. She is the life & soul of the front of house & is extremely helpful & accommodating.
Rooms are clean but basic. We had a lovely view of the mountains. Windows that open to provide some fresh air.
Food in Canavans restaurant was top notch.
Franz Josef & the West Coast have had a very tough 2.5 years - the hotel management really need to think hard about critical maintenance that needs to be undertaken e.g. 15 year old lumpy carpets, faded wood work, chipped hand basins, mould at window edges. Basic maintenance that needs attention before the jobs become too big.
Dont get me wrong we enjoyed our stay, but some TLC needs to occur to ensure the hotel is ready for a new wave of travellers.

Date of stay: April 2022
    • Value
    • Location
    • Service
Thank KiwiNZExplorer
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Brad Watts, General Manager at Scenic Hotel Franz Josef Glacier, responded to this reviewResponded 2 May 2022

Kia ora

Thankyou for your feedback, we value your business and we hope to see more kiwis like yourself on the Coast, the Coast is an 'Epic Journey' and Glacier Country is an awesome place to unwind and enjoy the best nature has to offer.

Ngā mihi nui,
Brad Watts General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2022

Excellent service. Especially Joy. The staff were fantastic. Excellent spot for a hotel. It was clean and comfortable.
Did a helicopter ride to Franz Josef. What a great experience that was. Ticked off the bucket list. Also a trip to Lake Marteson.

Date of stay: April 2022
    • Value
    • Sleep Quality
    • Service
Thank Grandmother51
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Brad Watts, General Manager at Scenic Hotel Franz Josef Glacier, responded to this reviewResponded 2 May 2022

Kia ora

Thankyou for your feedback, we value your business and we hope to see more kiwis like yourself on the Coast, the Coast is an 'Epic Journey' and Glacier Country is an awesome place to unwind and enjoy the best nature has to offer.

Ngā mihi nui,
Brad Watts General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2022

The amenities at this hotel are first rate but the thing that stands out most is the friendliness of the staff who welcomed us every day as if we were long-lost friends. I am only sorry that our stay was so short.

Room tip: Lower level floors are better for some older travellers so as to avoid the stairs
Date of stay: April 2022
    • Location
    • Rooms
    • Service
Thank David G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Brad Watts, General Manager at Scenic Hotel Franz Josef Glacier, responded to this reviewResponded 16 April 2022

Kia ora David

Thankyou for your feedback, we value your business and we hope to see more kiwis like yourself on the Coast, the Coast is an 'Epic Journey' and Glacier Country is an awesome place to unwind and enjoy the best nature has to offer.

Ngā mihi nui,
Brad Watts General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2022

I loved staying here. Raining and misty mountains when I arrived, glorious sunshine the next morning and mountains right there,clearly visible from my room with some misty spots. Beautiful .
Difficult times for hotels with few travellers at this time.

Amazing to eat in at the hotels dining room and enjoy one of the most beautifully cooked and presented meals out I have ever had.

Thank you for a restful and enjoyable stay.

Room tip: Ask for a room with a view of the mountains. Mine was upstairs and view fabulous.
Date of stay: March 2022
Thank JeanetteRM8
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Brad Watts, General Manager at Scenic Hotel Franz Josef Glacier, responded to this reviewResponded 28 March 2022

Kia ora Jeanette

Thankyou for your feedback, we value your business and we hope to see more kiwis like yourself on the Coast, the Coast is an 'Epic Journey' and Glacier Country is an awesome place to unwind and enjoy the best nature has to offer.

Ngā mihi nui,
Brad Watts General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2022 via mobile

Get a massage with Ashna. She is delightful. Be warned it will hurt if you get the deep tissue option but she knows what she is doing and you will feel great afterwards. Joy was also lovely. All the staff were accommodating and courteous. Franz is a great location.

Date of stay: March 2022
Trip type: Travelled with friends
Thank Ruth5_12
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Brad Watts, General Manager at Scenic Hotel Franz Josef Glacier, responded to this reviewResponded 28 March 2022

Kia ora Ruth

Thankyou for your feedback, we value your business and we hope to see more kiwis like yourself on the Coast, the Coast is an 'Epic Journey' and Glacier Country is an awesome place to unwind and enjoy the best nature has to offer.

Ngā mihi nui,
Brad Watts General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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