The service and staff were exceptional. Special callout and thanks to the General Manager Alexander, who simply couldn't do enough to make sure our time in Franz Josef was memorable. The purpose of our 2 night stay was to experience the glacier where we had a Heli-Hike booked. Unfortunately due to poor weather conditions this was cancelled. Upon returning back to the hotel for breakfast, Alexander immediately put his local knowledge into practice providing us with Plan B options - even to the point of making calls himself.
From a hotel comfort perspective, it met our expectations. It's a little dated (namely the bathrooms), but the rooms were clean, the beds super comfy. Don't book if you're looking for uber luxury. Book this hotel, knowing they've got the important things right.
Without doubt the staff made our time in FJ memorable and we look forward to returning ....when the weather warms up.!More
- Free parking