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HeliServicesNZ Fox & Franz
Open today: 7:30 am - 7:30 pm
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Twin Glacier Franz and Fox, snow landing (allow 30 mins - departing Franz Josef)
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Reviewed 1 May 2022

We had already had a fabulous day on a glacier hike when the next day dawned equally still and sunny and we decided we couldn't pass up the opportunity for another flight. So we decided to do the Grand Tour visiting Franz Josef, Fox and Tasman glaciers as well as spectacular Mt Tasman and Mt Cook complete with a landing on Fox glacier which was incredible. The kids are still raving about it! Our pilot was fantastic and really informative and took some great photos for us on the glacier. The weather made this one out of the box and we are so happy we did it. Let's hope our kids kids will still be able to see these amazing glaciers!

Date of experience: April 2022
Thank simana3493
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HeliServices, General Manager at HeliServicesNZ Fox & Franz, responded to this reviewResponded 2 May 2022

Than you simana3493 for such wonderful feedback and a 5 star rating to boot. I am pleased you were able to take a scenic flight as well as the hike, two equally amazing activities.Thank you so much for for flying with us at HeliServices.NZ Fox and Franz Josef.

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Reviewed 30 April 2022 via mobile

A truly wonderful trip, something to tick off the bucket list. Our family of four thoroughly enjoyed this experience and are still buzzing from it!
Our flight covered both the Fox and Franz Joseph glaciers, with a snow landing at the top. The views were amazing and our pilot was friendly and knowledgeable.
We felt safe at all times, and had a smooth flight without any bumps. While you can see the Glacier's from.a distance from the DOC walkways nothing bets the experience of low level flying over them and landing on the snow.

Thank Clozzie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HeliServices, General Manager at HeliServicesNZ Fox & Franz, responded to this reviewResponded 2 May 2022

Thank you so much Clozzie, for such a fantasy review and 5 star rating. It is certainly true, that nothing beats the experience of flying over the glaciers up close and personal. I am pleased you felt safe at all times and your experience with HeliServices.NZ still has you “buzzing”

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Reviewed 25 April 2022 via mobile

What a true highlight, bucket list adventure for us, stunning morning in Franz Joseph, weighed in, hopped in and flew the stunning Glacier friendly informative pilot, commentary excellent, we were suppose to land on the snow but it was to windy, it didn't take away from the flight at all, highly recommended, it's a must in my book, thank you highlight for sure.

Thank D174RMmichelleh
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HeliServices, General Manager at HeliServicesNZ Fox & Franz, responded to this reviewResponded 27 April 2022

Thank you so much D174R for the excellent 5 star rating and fantastic feedback. I am pleased you enjoyed your flight experience so much and thank you for your recommendation.

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Reviewed 23 January 2022 via mobile

We booked a helicopter flight over Franz Josef and Fox Glacier without the glacier landing. We booked a deal which included one night hotel stay, one activity and a heli flight. On the day of flight weather was not great so they could not fly which was understandable. However when we requested refund they offered us vouchers which we can use later on. The vouchers were not useful for us since we had to leave that day to our next destination and we were not planning to come back to Franz Josef in near future (we are from Auckland). Apparently as per deals terms it was non-refundable. Thats why I recommend future traveler to read the fine prints and make sure they refund due to flight cancellations due to weather. Franz Josef weather is so unpredictable, even in full summer it can rain over there so don’t buy non refundable deals. My other recommendation is to book flight with flight operators who have operations in various other spots possible eg Queenstown, Mt. Cook etc so if the weather is bad in Franz Josef you can use your tickets else where or get a refund. I would also recommend to do a quick internet search regarding flight operator just in case you find any interesting information. Apart from this the manager at Heliservices was accommodating in providing flexible vouchers as per the “deal”.

Date of experience: January 2022
Thank Intothehorizonz
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HeliServices, General Manager at HeliServicesNZ Fox & Franz, responded to this reviewResponded 27 April 2022

Thank you "Intothe.." for your review following your visit to Glacier Country, on the package deal. We put a lot of thought into changing weather conditions and what we can do should the weather be unsuitable and all options are exhausted. A voucher valid for the next 12 months can be used by the package purchaser, or can be passed on to family and/or friends to ensure the best possible opportunity to use at another time. Please let us know if you are unable to return but you have someone else that can take up the offer in your place. We really appreciate kiwi traveller's taking up the very good package deals on offer and will always do our best to accommodate.

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Reviewed 10 January 2022

Rachel , our pilot gave us an experience of a life time. The staff are all very professional and totally safety conscious. This exertion is totally reliant on the weather and this was our second attempt at it. We chose the option of landing on the glacier in perfect conditions and glad we did it. Rachel's knowledge and statistics of the glacier was very impressive. This is a must do.

Date of experience: January 2022
Thank Kevin K
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Michael N, General Manager at HeliServicesNZ Fox & Franz, responded to this reviewResponded 12 January 2022

Thank you so much Kevin K for such an awesome review and 5 star rating. I am totally wrapped this was a "must do" for you. Thank you for praising our staff as professional and safety conscious which we instill into all our staff training and re-training schedule. And thank you for being impressed on Rachels knowledge of our region. From all of us at HeliServices.NZ, thank you for choosing us.

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