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Varley H

Motel not hotel

2.0 of 5 bubblesReviewed 22 Nov 2022
This place claims to be a Hotel. Sorry it is not it is a Motel. When we drove in it looked like it was not operating. Run down weeds been growing for some time in the drive, broken drain pipes dilapidated feel.
Their was a receptionist and we received our room key, and sleep quality was fine and as it was 2km out of township was fairly quiet, and also a good location to explore Lake Matheson.
Date of stay: November 2022
Room Tip: Read the reviews, don't believe booking.con
2.0 of 5 bubblesRooms
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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4 - 9 of 206 reviews
Reviewed 8 April 2022

We stayed here one night. Franz Josef Glacier is a nicer place to stay, but we wanted to be positioned at Fox Glacier so we were better positioned to do the early morning walk to Lake Matheson.
Many of the accommodation options in Fox are closed due to COVID, others seemed to me to be ridiculously expensive. This place looked okay on paper. I booked on line.
When we arrived our first impression was that it was closed. The entrance looks unkempt and the car park area is full of weeds. However there was a woman behind the reception counter. The first thing she wanted was for me to pay in cash, because their eftpos machine was not working. Needless to say I did not have enough cash - who carries much cash around these days? I asked her if there was an ATM in town, but she did not know. I logged onto their wi-fi to find for myself that there is no ATM in Fox Glacier, the nearest being in Franz Josef. We were not driving back to Franz Josef to get some cash! On reflection, at this point, I should have said we would go elsewhere, but instead I offered to try and get some cash out in the town in conjunction with buying a meal. We were allowed to drop our gear in the room and we drove back into town (hotel is a little distance outside the township). Not many options for a meal, but we found a very decent burger and chips at a cafe. But they could not provide me with the amount of cash I needed for the hotel.
Back to the hotel, to be told the eftpos had been fixed - presumably by the guy we saw arriving as we left to go back into town. So we paid for the room and settled in for an early night.
We were the only occupants. The owners/operators didn't appear to live on site, so we must have been the only people in the building overnight. There was absolutely no sign of life and it was a bit spooky. They did not provide any phone number to contact anyone if we had a problem.
The rooms are nice enough - spacious and comfortable, with everything you need.
There was mould on the curtains.
The hotel restaurant is of course closed at the moment, thanks to COVID.
Reception hours were something like 9am to 7pm. We left in the morning about 7.30am. Not a soul to be seen. We left our room key in the box on the reception counter, unlocked the main door to leave the building and departed. Had to leave the door unlocked.
This was not a pleasant experience, but I am sure it would have been better if things had been "normal", and COVID was not hurting everything.
We would definitely not consider returning to this hotel.

Date of stay: March 2022
    • Value
    • Cleanliness
    • Service
1  Thank roaming_kiwi58
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 March 2020 via mobile

Dropped in here as wanted an early start to visits Fox and Franz Glaciers.. this is 5 minutes from Fox Glacier Car Park so great, also only 5 minutes from Maddison Lake too.
Smooth check in and guy (Manchester) on reception was super helpful.. Recommending everything from time to go the Glacier to the Visit of the Glow Worms and the lake and places to eat.. Top Man!!
Room was super clean fresh light and airy huge en-suite shower room fresh towels ..
kettle coffee tea hot choccy in room fridge too.
Internet dropped off at 23H.. other than that 😀
Excellent facilities and location Highly Recommend

Date of stay: March 2020
Trip type: Travelled solo
2  Thank Peter M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 January 2020 via mobile

Hotel room is clean and room is spacious. Fast wifi and plenty of free parking. Mike at reception was friendly and nice. This is a great place for a stopover in Fox Glacier as we travelled through South Island. It’s a short drive to Lake Matheson and the Peak Viewpoint and not too far from the glacier access road. The host and staff were helpful and responsive and we appreciated that they accommodated changes to our booking. I would recommend staying here.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank KayeL_12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 September 2019

Worst experience ever!! The WiFi is very bad. Don’t come here in winter. I come here with a 22-people group and “no room” has a functional heater. It’s suck!! We already reflected to the staff, yet she just told us to wait and claimed everything is working alright and then she suggested us just left for dinner.We also asked her what if it still not warm. She said she will be around no worries.After we came back from dinner... she left....No one is at the reception and no one can find her or help us.
Lier and cheating the foreigner. Very bad!

Date of stay: September 2019
Trip type: Travelled as a couple
Thank elenachen87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 September 2019

not sure why the bad reviews? its a short walk from town, that makes it a quiet place to sleep, my room was very nice , i couldn't believe how nice for the price , Shame the restaurant isn't operational. The office staff was friendly, even offered to carry my bags .will definitely be back next trip.The view of the mountains on sun rise was breath taking.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Paul M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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