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Toon
Eindhoven, The Netherlands

Nice Motel and Good Location

4.0 of 5 bubblesReviewed 2 Jan 2020
Reception by the young host was not very welcoming. Not really interested, that was a pitty. The room was very spacious and clean. The facilities were also good. The older host, on the other hand, was very helpful with the wifi and the TV. He also told the weather forecast, which eateries there are in Fox Glacier and what activities you can do in the area. Later he also came with an extensive breakfast that I ordered when booking here. The motel is minutes from the center of Fox Glacier and Lake Matheson. With clear weather you have a beautiful view of the mountains. Had a nice stay here thanks to the hospitality of the older host.
Date of stay: November 2019
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
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Reviews (242)
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11 - 16 of 242 reviews
Reviewed 30 December 2019

Make sure you choose this motel if you go to Fox Glacier.
They are trustworthy and give a refund when the roads are washed out and through no fault or choice of your own you can't get there!
NO other motels in Fox were considerate enough to do this-all other travellers affected by the weather like us had had disgusting treatment from their Fox motels,saying tough,we don't do refunds.This makes a huge difference when you are travelling and it seems awful to be penalised for being organised.
I can't wait till we are able to reschedule and go to Foz Glacier and will certainly be staying in this reliable motel.

Date of stay: December 2019
    • Value
    • Location
    • Service
Thank TravellingBrook
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 November 2019 via mobile

One of the best Motels I’ve stayed in. We stayed in the one bedroom apartment. Rooms were clean and spacious. Toilet was spotless. About 5 minutes from the town center and good views of the mountains from the road. Additional plus point is that it’s a 3 Minute Drive to Lake Matheson. Perfect if you want to visit the lake early in the morning.
The only negative maybe the receptionist could be a bit more enthusiastic while welcoming guests :).

Date of stay: November 2019
Trip type: Travelled as a couple
1  Thank greg_wanders
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 November 2019 via mobile

We booked for a one bedroom apartment. We arrived and were welcomed coldly by a guy who looks like who just woke up or probably hates his job. Was not a good start and thinking this might affect the review that I am going to give them, as customer service is very important to me when I travel.
However, ignoring that kind of behavior, as we entered the apartment, checked everything, I thought they deserved 4stars as it is clean, spacious and the bathroom is immaculate.
Kitchen utensils are complete and the view of the mountains in front of the apartment is exceptional . It is also 5 minutes drive from Lake Matheson, very convenient for someone like me who wants to catch the early sunrise of the lake.
Over all experience is great. Never really had the chance to meet the owner.
Probably a little bit of training with the staff about good customer service and enthusiasm in serving the customers.
Anyway, good job with the cleanliness of the room. Would have been given 5 stars but the customer service is a minus.

Date of stay: November 2019
Trip type: Travelled with family
5  Thank marialigayabumanglag
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 October 2019

Nice sized room with ample room. Amenities were good with little kitchen and large bathroom. Room was clean and comfortable. Nice views of the Glacier as well. Staff were friendly and helpful. Would happily stay again. Thanks

Date of stay: April 2019
Thank Brettels71
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew8, Owner at Mount Cook View Motel, responded to this reviewResponded 23 October 2019

Thank you for your feedback, we are glad you enjoy your stay.

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Reviewed 6 October 2019 via mobile

Clean, roomy, very friendly staff, good beds, comfortable, but best of all the location. Great view of the mountains from our back door. Close to Lake Matheson. Some of the best photos I got in the area were from the road near the motel.

Downside: the wifi was useless.

Date of stay: October 2019
Trip type: Travelled with family
Thank 477DavidC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew8, Manager at Mount Cook View Motel, responded to this reviewResponded 9 October 2019

Thank you David, glad you had the good weather and you enjoy our room. Will look into the WiFi problem.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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