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Maria Ligaya
Auckland, New Zealand

Very Clean accommodation and spacious. Customer service is a little bit of a letdown

4.0 of 5 bubblesReviewed 17 Nov 2019via mobile
We booked for a one bedroom apartment. We arrived and were welcomed coldly by a guy who looks like who just woke up or probably hates his job. Was not a good start and thinking this might affect the review that I am going to give them, as customer service is very important to me when I travel.
However, ignoring that kind of behavior, as we entered the apartment, checked everything, I thought they deserved 4stars as it is clean, spacious and the bathroom is immaculate.
Kitchen utensils are complete and the view of the mountains in front of the apartment is exceptional . It is also 5 minutes drive from Lake Matheson, very convenient for someone like me who wants to catch the early sunrise of the lake.
Over all experience is great. Never really had the chance to meet the owner.
Probably a little bit of training with the staff about good customer service and enthusiasm in serving the customers.
Anyway, good job with the cleanliness of the room. Would have been given 5 stars but the customer service is a minus.
Date of stay: November 2019
Trip type: Travelled with family
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14 - 19 of 242 reviews
Reviewed 21 October 2019

Nice sized room with ample room. Amenities were good with little kitchen and large bathroom. Room was clean and comfortable. Nice views of the Glacier as well. Staff were friendly and helpful. Would happily stay again. Thanks

Date of stay: April 2019
Thank Brettels71
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew8, Owner at Mount Cook View Motel, responded to this reviewResponded 23 October 2019

Thank you for your feedback, we are glad you enjoy your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2019 via mobile

Clean, roomy, very friendly staff, good beds, comfortable, but best of all the location. Great view of the mountains from our back door. Close to Lake Matheson. Some of the best photos I got in the area were from the road near the motel.

Downside: the wifi was useless.

Date of stay: October 2019
Trip type: Travelled with family
Thank 477DavidC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew8, Manager at Mount Cook View Motel, responded to this reviewResponded 9 October 2019

Thank you David, glad you had the good weather and you enjoy our room. Will look into the WiFi problem.

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Reviewed 14 September 2019

This accommodation is very clean comfortable affordable. Forget the overpriced accommodation in the main street. Better views of the mountains from this site. If your budgeting then buy food from local food mart and cook in room. Guest laundry is avail and cheap too. Pony and sheep for kids petting. Great place to stay!

Room tip: Units 1 & 2 have brilliant views of Mt Cook and the mountains!
Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
Thank Bruce J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 August 2019 via mobile

Good location and close to everything.

Beautiful bathroom and plenty of room in the bedroom area.

Plenty of parking too

Kitchen facilities had fridge and yummy milo, tea etc :)

Room Was pretty cold and the small heater took a while to get any heat into the room.

Shower was great, but hot water only lasted a short while. Unfortunately we didn’t realise this and I showered after my friend and there was only a couple mins warm water left 👎

Date of stay: August 2019
Trip type: Travelled as a couple
Thank xxginamxx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew8, Owner at Mount Cook View Motel, responded to this reviewResponded 25 August 2019

Sorry about the hot water, there is a 160lt cylinder for that room.

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Reviewed 7 July 2019

Very welcoming hosts, very friendly and an amazing view of Mt Cook. The hotel is just out of town and is perfectly situated for the view of the surrounding mountain vista. The Mt View gave us an amazing sunset view over the mountains.

We have a family of 6 and between the 2 rooms we were very comfortable.

Date of stay: July 2019
Trip type: Travelled with family
Thank Murdo S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matthew8, Owner at Mount Cook View Motel, responded to this reviewResponded 9 July 2019

Thank you, we are please you enjoy your stay and with good weather we get the best of views.

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