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Ellie C

Rude staff

3.0 of 5 bubblesReviewed 1 Dec 2023
Good and clean facilities and nice communal area. Very strict rules about laundry opening times which is difficult if you aren’t staying long or arrive late. We were given contradictory advice by staff members and found one of the staff to be particularly rude and unkind when our laundry took longer than expected. This sadly ruined our experience.
Date of stay: December 2023
Room Tip: Communal areas not to be stayed in after check out otherwise will get told to leave!
Trip type: Travelled with friends
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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2 - 7 of 76 reviews
Reviewed 12 February 2023

Sadly never got the chance to leave a proper review!
Found them to be really rude over the phone, refused to offer us a site despite us asking very politely.
Extremely frustrating experience all round!

Date of stay: February 2023
Trip type: Travelled with friends
Thank maxwQ701PU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 September 2022 via mobile

We stopped here in our campervan as we needed to charge batteries and dump toilet/waste water. Sites are nice and flat, if a little Spartan. The communal kitchen and lounge/dining area are fantastic.

The showers are stingy. There's no other word for it. 5 minutes and the hot water cuts out. If you're the first person to have a shower, 2 of those minutes are taken up with waiting for the hot water to come through. I'd have been better off having a shower in my van.

Go back factor: medium.

Date of stay: September 2022
Trip type: Travelled as a couple
Thank Teleost
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2021

Handy location to the main road so it was easy to access. Excellent kitchen and bathroom facilities. There was a large amenity area but I did not use this.
Still do not agree that more than $20 should be charged for a non-powered site.
There was free WIFI.
The staff member at the desk was average when it came to providing the kind of customer service you hope for.

Date of stay: February 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank Zoltan330
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2020 via mobile

Lovely, homely place to sit by the warm fire, chat to the locals and enjoy a nice hot shower and sleep on the west coast, with family friendly prices. Super considerate putting us with our family near the kitchen especially in the rain. Thank you so much

Date of stay: October 2020
Trip type: Travelled with family
Thank billysue13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 May 2020

Our original plan was to do an overnight tour in Franz Joseph, but it was cancelled last minute, so we decided to drive a little further down to not be so far away from Wanaka de next day. We started looking and the only place who answered the phone was this lodge.If you arrive at night is a little difficult to find since the outside sign says another name and then it just looks like a parking lot. We arrived late at night and despite that, the lady in the recepction was nice and explicative. We were lucky enough to have the dorm room for ourselves so it was pretty confortable. Spacious for a dorm. No lockers but didn't need them since we were alone. The kitchen and common area is huge. The vibe was a little off, there were some drunk guys that night but nothing outrageous or anything. The showers are the tricky part. They have just a buttton that supposedely gives you 5 minutes of hot water but it didn't came out, ever. So I ended up not showering that night. The stars in the area are BREATHTAKING since is so isolated, such a shame that it was too cold to stay outside and stargaze. Overall, for a pit stop it is worth the money and I would stay again if necessary.

Date of stay: March 2020
    • Value
    • Sleep Quality
    • Service
2  Thank CarlieMS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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