I booked this place for a Christmas present for my husband. I put $2500 deposit down. When they sent the information regarding "cancellation" I thought it was regarding the deposit. Any way, we are in Mexico because we are getting "temporary Residence" and we have to wait for immigration to process. It was suppose to take 2 weeks as we expedited the process but we have been here now over 3 weeks and still do not have. So I contacted the lodge and told them we were not going to make April 2nd and that we wanted to "RESCHEDULE".
I got a response that stated they were sorry we couldn't make it and they would be charging us the full amount....which is $5000 usd. I tried to communicate and stated we were not canceling and wanted to reschedule and got the same response. Then they just processed additional charge from our credit card. Very disappointed in this place and especially Felix, the owner! BE VERY CAREFUL!!!!More
- Free Wifi
- Free parking