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Coming to Auckland to visit family who live in Manukau, we chose the Sebel and were not disappointed.
This is a quality hotel in a fantastic location, only a short drive from/to the airport with access to main arterial routes and all motorway entrances & exits. It's also close to Westfield mall and lots of restaurants. We had a rental car and over the 4nts we stayed (Fri, Sat, Sun & Mon) we had no problems with finding a hotel park with spots at the front and the back of the property - yes, parking does cost $10 per night, but it is worth it and if you join as an Accor member, this price is reduced which is handy.
We upgraded to a 1-bedroom Apartment (Room #602), and it was well worth the upgrade as we had a 'balcony and a fantastic view spanning Manukau - could see the city and it was right under the flight path which we loved for plane spotting. Room #601 would also be a great 1-bedroom apartment option with a similar view as it was right next door. The furnishings were simple but well appointed, the shower had excellent pressure and we loved the quality soaps & lotions (being in larger bottles attached to the wall but unable to be accessed/opened is great for the environment). The bed was a bit firm but still comfy and the pillows were fluffy - extra pillows, a blanket and robes were in the wardrobe. The only things I would suggest would be adding a dish scrubber to the kitchenette so we could clean our own dishes (it does have a dishwasher) and having a salt & pepper shaker. Other than it was great to have a Nespresso machine, tea, coffee and milk and there was also a mini bar (extra cost).
The service was also excellent. Priyam & her front desk team were exceptional, always greeting customers with a smile and nothing was a problem. We also had a-la carte breakfast one morning (eggs benedict, a coffee & chai latte) at their in-house restaurant (Ora Bistro), and the food & drinks were delicious, priced very well, and once again the service was excellent.
Having stayed in many places over the years, overall, we had a wonderful stay with The Sebel Manukau team, and we will definitely be choosing them each time we come up to Auckland.
Thanks so much team for your stellar hospitality :)
Date of stay: June 2024
Trip type: Travelled as a couple
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Prasheel Churi, General Manager at The Sebel Auckland Manukau, responded to this review
Responded 16 Jun 2024
Here's a revised version of your text with grammar and clarity improvements:
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Thank you, Leigh, for your detailed review. We are pleased to hear about your experience.
Our one-bedroom apartments are well-appointed, and some of them offer amazing views of Manukau. If you are lucky with the weather, you can even see the tallest structure in New Zealand, situated in our Auckland CBD. :)
We have noted your comments about the cruet set and dish scrubber. We will review them, and if they meet our Health & Safety standards, we will add them to the apartments to accompany the dish drawers in the room.
I am sure your comments about the team will serve as encouragement. Thank you very much for your kind words.
We look forward to seeing you again on your next trip to Auckland.
Warm regards, Prasheel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
All reviews room service buffet breakfast great menu restaurant service check in was a breeze kitchen staff menu selection generous in size spacious room front of house coffee machine car parking both times nice stay rainbows end next morning minute drive
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Love the homely, cosy decor at the Sebel. The room was spacious and well kitted out compared to other hotels. My son and I enjoyed our stay whilst attending a sports competition not far away. We will return
Date of stay: May 2024
Value
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Sleep Quality
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Review collected in partnership with Accorhotels.com
This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Ask kimgor99 about The Sebel Auckland Manukau
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prasheel Churi, General Manager at The Sebel Auckland Manukau, responded to this reviewResponded 4 June 2024
Thank you kimgor99 for your kind words. Glad to hear that you enjoyed your stay with us. It is great to hear that you liked our room lay out and the location was handy for your event location.
Look forward to having you again at the hotel in near future.
Warm regards, Prasheel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We stayed here for almost for 1 month, great location, room's are good and friendly staff. We have taken room with kitchen attached, it's really great. Only drawback is privacy. Housekeeping was excellent. Drawback they have not given discount on long stay. Overall a good place to stay.
Date of stay: December 2023
Trip type: Travelled as a couple
Value
Location
Sleep Quality
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Ask shekhar67 about The Sebel Auckland Manukau
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Prasheel Churi, General Manager at The Sebel Auckland Manukau, responded to this reviewResponded 16 April 2024
Thank you for choosing to stay with us for almost a month and for sharing your feedback! We're thrilled to hear that you enjoyed our convenient location, well-appointed rooms, and the convenience of having a kitchen attached. We're also delighted that you found our staff to be friendly and our housekeeping services excellent.
Regarding your feedback on privacy and long-stay discounts, we appreciate your input. We'll certainly take your comments into consideration as we continuously strive to improve our guest experience.
It was a pleasure hosting you, and we hope to welcome you back again soon for another enjoyable stay! If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know.
Kind regards, Prasheel
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I was immediately impressed by the lovely receptionist that checked me in. She absolutely nailed the welcome. It’s the first Accor property I’ve stayed at, to be properly welcomed as a loyalty member. The hand written welcome note was also a really nice touch! I’ve stayed at Sofitel properties and received a lot less. So this was a really great first impression to kick off the stay here. The room was exactly as described, it was a decent size and was well presented. The room was very clean. Bed was pretty comfortable too (although it was two singles made up to one so could feel the divide but not a biggie). The air conditioning wasn’t the best (I like to sleep in a really cold room) but it was OK. I didn’t have a view of anything particularly exciting but didn’t stay here for the view so wasn’t fussed. I heard very little if any noise at night. I did eat dinner at the in-house restaurant which was also good too- again the staff here were lovely as well and made me feel like I was being looked after. Would I stay here again? I definitely would, and believe it offers good value for money. I would also recommend to others looking at staying here.
Date of stay: February 2024
Trip type: Travelled solo
Ask liam404 about The Sebel Auckland Manukau
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Prasheel Churi, General Manager at The Sebel Auckland Manukau, responded to this reviewResponded 14 February 2024
Dear liam404,
Thank you so much for taking the time to share your feedback on your recent stay at The Sebel Auckland Manuaku. We are delighted to hear that you had an excellent experience and appreciate your kind words.
It is wonderful to know that our receptionist left a positive impression on you, and we are thrilled to be your first Accor property where you felt properly welcomed as a loyalty member. We understand the importance of a warm welcome, and we are glad our team excelled in this aspect. The handwritten welcome note is a small gesture, but we believe it adds a personal touch to our guests' experience, and we're glad you appreciated it.
We are pleased to hear that your room met your expectations in terms of size, cleanliness, and presentation. Your feedback regarding the bed and air conditioning is valuable to us, and we will certainly look into ways to enhance the sleeping experience for our guests.
It's fantastic to hear that you enjoyed your dining experience at our in-house restaurant and felt well taken care of by our staff. We strive to provide excellent service in all aspects of your stay, and we are delighted that our team contributed to making your visit memorable.
We are grateful for your recommendation and are thrilled to learn that you would choose to stay with us again. Offering good value for money is important to us, and we are pleased that you found our property to be a worthwhile choice.
Once again, thank you for sharing your positive experience. We look forward to welcoming you back for another enjoyable stay in the future.
Warm Regards, Prasheel
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I booked the Deluxe room with 1 Kingsize bed for $250.00. Described as follows: 33sqm open concept guestroom has a kitchenette and dining area. It features a King bed, Fisher and Paykel kitchen equipment, bathroom with designer amenities, WiFi and 49inch LED TV.
Overall it was as per the photos, clean and spacious with various sky sports and movies channels as normal.
The negative in terms of the room, it seems hotels no longer provide mini bar snacks anymore which is a shame. Additionally this hotel has gone the way of providing sop , moisturizer, shampoo etc via pump action disposal units. I find these detract from the experience and are the equivalent of a cafe providing butter in a disposal package rather than in a separate stylee butter plate. This one small factor can be the difference between an average cafe from an excellent cafe. The same goes for pump action soap and shampoo dispensers. It comes across as tacky.
One other negative for the room. The TV remote, as per the photo, was filthy. I hated even touching it as I know it hadn't been cleaned in years. Its these little things that make the difference.
Hotel overall:
Hotel staff - friendly and courteous. No issues here.
It was extremely hot and muggy outside and walking into the hotel lobby it was ice cold. The air conditioning was way too cold. As it is summer I hadnt packed a sweatshirt or anything similar. Consequently it was far too cold for me to go to the restaurant or even have a sit down coffee as I was way to cold in just a t shirt. So lost business for the hotel.
The hotel lobby, foyer, and ground floor which included the one restaurant, felt a little claustrophobic and small.
Parking - not just this hotel but others are starting to charge fees to park in their carparks. I don't think this is appropriate to be honest. It cost $5.00 per night (a 50% discount as I am an Accor member). It seems like more price gouging.
Conclusion: I would stay again but be prepared with wipes for the remote and a second layer of clothing for the foyer and restaurant.
Room tip: Be prepared for a freezing foyer
Date of stay: December 2023
Trip type: Travelled solo
Value
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Ask nipitinthebud about The Sebel Auckland Manukau
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prasheel Churi, General Manager at The Sebel Auckland Manukau, responded to this reviewResponded 30 January 2024
Dear nipitinthebud,
Thank you for sharing your feedback! We're delighted to hear that overall, your experience met expectations. The bulk amenities in the room are part of our Single Use Plastic Removal goal. As hospitality industry, we believe it is future and all of us are playing our part. We will also review your feedback about the temperature in the Lobby/Restaurant with our Chief Engineer to ensure we monitor closely with the recent temperature surges here in Auckland.
Once again, we appreciate your detailed insights and will address the noted concerns to enhance our guests' experience. We look forward to welcoming you back with improved amenities and comfort.
Best regards, Prasheel
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Greebles
Otane, New Zealand
6052
Reviewed 21 December 2023
Date of stay: December 2023
Trip type: Travelled on business
Value
Location
Sleep Quality
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Service
Review collected in partnership with Accorhotels.com
This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
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Sebel Manukau, General Manager at The Sebel Auckland Manukau, responded to this reviewResponded 28 December 2023
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
