Loved our stay here, perfect location, walking distance to Westfield shopping centre and restaurants. Good balconies and perfect for viewing planes coming into auckland airport as they fly right over the hotel.More
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The Sebel
We stayed here the night before a flight out back home which was very average accommodation, however in saying that we were booking to be closer to the airport as the Novotel was completely booked out that night so our expectations weren't as high to begin with.
The room was ok and again very average however we weren't expecting 5 star apartments. The bed was very low and quite uncomfortable to be honest and we could feel every spring imaginable and then the base. The location though and the ability to walk across to Westfield Manukau was great. The accommodation was very easy to find and underground parking was good too! $5 for a little piece of mind and parking in a secure lot was well worth it otherwise outside parking was available for free. We did have trouble exiting the underground parking lot with our swipe card and were VERY lucky other guests were leaving at the same time to follow out so whatever you do don't risk leaving the hotel late if you are parked underground incase ironically the same thing happens to you and no one is leaving.
The in room washing machine and dryer was a very convenient touch especially getting those last bit of dirty washing done if required. The shower was quite a tight fit so keep that in mind if you enjoy the ability to move around or extend your arms lol (this could have been just our room I'm sure other rooms would have been slightly more spacious)
We most likely won't stay here again if we can help it but it is a good alternative to keep in mind and cheaper on the pocket if your only looking at overnight accommodation before a flight to rest your head and not in it for luxury.
Thanks for taking time to place your feedback. We are open 24/7 even after the reception closes, our calls go to after-hours, our maintenance staff and manager live in the building, so when you next visit us if you have any issues at any time day/night please feel free to call us on our 0800number and we will be more than happy to help you.
All our swipes are tested before handing it over to guest, what we have noted is sometimes unknowingly people take the swipe close to the light area of the detector, whereas the sensor for it is just below it, where it states very clearly do not show the swipe near the lights but this area for the sensor to activate. We are sorry to hear you got caught up with this issue, no matter what time it is we are available for any of your queries you have. Thanks again.
We stayed here just for convenience before flying home. The bed was very low and was worn out. Considering it was an apartment with full facilities, there were no tea towels or powder for the washing machine. The complimentary shampoo bottle was only half full. Maybe the cleaner just had a bad day!! Limited channels on the tv and no light on one side of the bed. Thankfully there was a Westfields within a 2 minute walk which was convenient for supplies. Overall, it was okay but some things just need more attention.
Thanks for taking time to post the review. We are sorry to hear and surprised as well, we have discussed the matter with the supervisors and read out your review to our staff, to ensure it's not repeated. Thanks again reviews such as yours help us to perform better.
There 2 bedroom apartments are not genuine...you only have a single bed in the 2nd room..so suitable for ine person not 2...have to sleep on a hard dirty couch..not even a pull out bed...the units are tiny and run down
The spare blankets were stained and dodgy. The small single bed didnt even have a mattress protector. The mould on the windows was incredible. Both the lifts broke down for hours..walking up and down flights of stairs with all your gear aint pretty. My 84 year old father who is not in good health had to go down 5 levels of stairs..would have to be carried back up...staff just says sorry about that. There was a party on floor 5 between 2 rooms.
From 3 in the morning onwards..staff was rung 3 times before they dealt with it..a smashed glass panel in the stairwell was the result. The only positive was " jane" who was a wonderful staff member and did what she could...unfortunately we would not stay here again
Thanks for your review, we are sorry to hear the inconvenience you faced during your stay. This is definitely not our standard and we have put down your expectations considerably. Though lift issue was a one off and was something beyond our control, other aspects should have been the best possible, our second room does have single beds unfortunately not double. We ensure we will take all necessary steps to improve our services. Please feel free to contact me on the reception number we definitely owe you an apology.
Used as a first stop after arriving in Auckland. Convenient location, reasonable distance from airport and city. Shopping center and cafes in proximity. Many room types/styles, so anyone should find what they are looking for. Immaculate cleanliness. Lots of thoughtful touches. Our room had all the faccilities one would want/ Coffee tea maker, washer/dryer, TV, heater/Air Con. Efficient helpful reception. Recommended.
Thanks for taking time to write a review, its a pleasure to know you enjoyed your stay with us and all the facilities were as expected by you. Thanks again for choosing Proximity apartments for your stay.
Loved the location of the apartment. Feel it was a bit over priced for what you got. Room didn't look that clean and one of the glass tables outside was unsafe as the glass top wasn't attached to the legs it was just sitting on top. Staff seemed friendly. Overall it was a good stay and the room had everything we needed.
Thanks for taking time to respond, looks like our staff might have missed to check the condition of the table. Please feel free to contact us with any issues during your stay in future, if at anytime your issue is not handled to your expectations please request to talk to the manager and I will ensure everything possible will be done to make your stay comfortable. Thanks.
