Warning: Long Rant I just had the WORST experience I've EVER had in a hotel. When I walked in to check in there were 5 ppl ahead of me with no masks. Out of the 2 front desk chicks 1 was maskless and the other who was wearing her mask on her chin (whos name is INDIA and is THE GENERAL MANAGER) so I politely asked if they are still enforcing mask policy and I was told I needed to worry about myself!!! I said I am worried about MYSELF, MY health and the health of my children that are staying with me here! Then as this exchange is happening the 5 maskless guests walked by and she very rudley told them that they needed to wear their masks because THIS guest (as INDIA POINTS at me!!!) is worried about you not having on your mask. Then INDIA did it AGAIN to some other guests that walked by while Im still in the check in process. I said "There are Signs everywhere that enforce your mask policy and your going to bust ME out to the guests that its ME? .....Im furious by this point. It is HER JOB to enforce policy to ensure the safety of guests!! So now Im wanting to leave but cant because I would have lost my money since I booked through Priceline. We were also required to provide a credit card AND 50$ cash...Warning: Long Rant

I just had the WORST experience I've EVER had in a hotel. When I walked in to check in there were 5 ppl ahead of me with no masks. Out of the 2 front desk chicks 1 was maskless and the other who was wearing her mask on her chin (whos name is INDIA and is THE GENERAL MANAGER) so I politely asked if they are still enforcing mask policy and I was told I needed to worry about myself!!! I said I am worried about MYSELF, MY health and the health of my children that are staying with me here! Then as this exchange is happening the 5 maskless guests walked by and she very rudley told them that they needed to wear their masks because THIS guest (as INDIA POINTS at me!!!) is worried about you not having on your mask. Then INDIA did it AGAIN to some other guests that walked by while Im still in the check in process. I said "There are
Signs everywhere that enforce your mask policy and your going to bust ME out to the guests that its ME? .....Im furious by this point. It is HER JOB to enforce policy to ensure the safety of guests!! So now Im wanting to leave but cant because I would have lost my money since I booked through Priceline. We were also required to provide a credit card AND 50$ cash deposit!!!!! Next we go to the pool that has a chlorine cloud so thick you cant see the other side of the pool or the bottom of the pool. The hvac system was also out the last time we stayed there over Christmas so they obviously dont care. About 6 employees/ friends and children are in the sauna so we couldnt. use the amenities we came for as paying guests. The elevator has no inspection permit and the hallways smelled lime weed grow operation. This hotel is a giant saftey hazard . The general manager India needs replaced and lessons in customer service She is rude and needs to learn the proper way to deal with guests and how to treat the employees she was rude to in front of me or this hotel is going to continue to go downhill. We are regulars and we will NOT be staying there again. Im am outraged at the way I was spoken too and the unprofessionalism of someone that is supposed to be the GM. DO NOT STAY HERE!!! Dont spend your hard earned money on a place that doesnt care about your saftey.More