We did the wine tour only, without the rafting. I gave it a 4 star, only because the tour ended up being a great time, thanks to our tour guide Courtney, who saved the day! The tour started out terribly though, with confusion and rudeness and the initial driver not knowing what he was supposed to do. We boarded a tour van along with another couple, and a bridal party, all ready to celebrate and relax. We boarded at the Blue Sky office in Leavenworth. The exchange between the employee who took us to the van and the male driver was concerning....he seemed to not know where he was going or what he was supposed to do with us. She told him to just take us to "the park" and someone there would know. No one communicated to us what was going on. So we took off, and he never greeted us or explained anything. After about 10 minutes down the road, I tried to break the ice and asked him where we were going today. His response was "I have no idea, I was hoping YOU would know!" All of us passengers were starting to worry that this was going to be a disaster. We arrived at a park in Cashmere, where he parked and left us on the van, while he tried to figure out what to do with us. At this point we were ready to have them return us to Leavenworth and get our money back. There were several other tours going rafting, and no one seemed to know anything. We finally just got off the van, and eventually were directed to another van and Courtney, the driver. Courtney saved the day! She knew we were all unhappy, and assured us we were in good hands, and continued to be a great guide and driver! We enjoyed each stop we made at various tasting rooms and wineries and ended up having a wonderful time of celebrating and making friends with our fellow passengers. This company needs better organization, communication with passengers as to what is going on, and less confusion. There is much room for improvement. That first impression is very important, and if my review was based on the first 45 minutes of our experience I would have given it a 2 star and asked for a refund. Courtney was GREAT and should be acknowledged for saving the day!!!
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