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Royal St Charles Hotel
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Reviews (1,628)
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683
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All reviewscoffee shop in the lobbyresort feegreat locationfront deskpj's coffeefrench quarterself parkrooms are smallst charlesparking garagebooked this hotelcorner roommardi grasfew blocksboutique hotelrscvalet
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21 - 26 of 1,630 reviews
Reviewed 3 weeks ago via mobile

We absolutely loved this hotel. Customer service was outstanding. We were able to walk to all the sites we chose to visit. For the other sites a bus tour picked us up right at the hotel. Perfect location. Looking forward to returning. Best Anniversary gift!

Stayed: April 2018, travelled as a couple
Thank MiMi0421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Saint Cha... H, Public Relations Manager at Royal St Charles Hotel, responded to this reviewResponded 2 weeks ago

Hello MiMi0421, Congratulations on your Wedding Anniversary! We know you had other choices and we are honored that you selected the Royal St. Charles Hotel for such a special occasion.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

I coordinated a small group of business professional for a meeting, working through Tiffany K. I felt comfortable and no high pressure to sign a contract with RSC.

Da’Shana the reservation manager was very accommodating as we made room changes, Thank you,

The Front Desk Team of Donna, Keianna, Treyanna, Raquel were very pleasant to work with as well as the 3 bellman which I don't have their names.

Donald set up and coordinated our meeting room, made sure we had everything we needed to have a successful meeting, his attentiveness is greatly appreciated!

My only concerns was the cleanliness of my room, I would prefer more attention to detail (Vacuum floor) and lack of privacy (Do not disturb). However the new Housekeeping Manager Ms. Shanel addressed my issues in a very professional manner to assure me these concerns will be addressed.

Thank you,

  • Stayed: April 2018, travelled on business
    • Location
    • Cleanliness
Thank zonaoh2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Saint Cha... H, Public Relations Manager at Royal St Charles Hotel, responded to this reviewResponded 2 weeks ago

Hello zonaoh2017,
We very much appreciate your detailed review of how each of our individual staff members helped to make your stay enjoyable. That is so kind and thoughtful of you. Everyone wants to feel loved!

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Reviewed 3 weeks ago via mobile

I came to New Orleans for JazzFest and a much needed girls getaway. Upon check in, we were greeted by the extremely welcoming staff, including the guest service manager Donna who immediately helped us with our room, but also gave us sone pointers on local places to eat and check out. During our stay, Ms. Donna went out of her way to say hello and make sure our stay was amazing. The hotel is located perfectly..very close to all the tourist attractions and restaurants and is very clean and comfortable. I would highly recommend staying here.

Stayed: April 2018, travelled with friends
Thank laurenruiz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Saint Cha... H, Public Relations Manager at Royal St Charles Hotel, responded to this reviewResponded 2 weeks ago

Hey laurenruiz4,
We're thrilled that you had a great Girl Getaway. Thank you so much for highlighting the things you enjoyed and especially Ms.Donna - we agree that she is amazing!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Stayed here prior to our cruise for 2 nights with a group of 30 people. We had a great time not one complaint. The hotel is in a fantastic location, the entertainment, & food in the area was amazing! I would recommend this hotel and hope to be back in the future!

  • Stayed: April 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank andrea2r4aranch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Saint Cha... H, Public Relations Manager at Royal St Charles Hotel, responded to this reviewResponded 3 weeks ago

Thank you andrea2r4aranch for the lovely comments and recommendation! We have an excellent location that is appreciated by small groups since it allows individuals to do their own thing. Looking forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

This hotel is not interested in repeat business. Upon checking in we learned they have a $15/da mandatory guest fee for amenities that are commonly included in the room rate at other hotels, e.g. wi-fi. They ask you to sign a statement of about 15 conditions they have, like no smoking in the rooms. Made me feel like they thought I was a thug trying to rip them off. One of those conditions was if you check out early, they charge you for days you didn’t use. If it hadn’t been for that condition, I would have left after the first night.

Stayed: April 2018, travelled as a couple
1  Thank Rich B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Saint Cha... H, Public Relations Manager at Royal St Charles Hotel, responded to this reviewResponded 3 weeks ago

Hello Rich B,
We notify guests during the reservation process about our amenity fee and cancellation policies. Based on past experience, it is often overlooked or not passed onto guests that book through a third party so we communicate these policies upon arrival to ensure that our guests are aware of and are not surprised at check-out. We sincerely apologize that it felt offensive.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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