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Kirti P

Fun times with Toddlers and families

Review of Sarovar Resort
4.0 of 5 bubblesReviewed 22 Jan 2024
We went as a big group of toddlers and families, 16 families in all! We had a very welcoming stay. The premise of the hotel was clean and well maintained. The hotel rooms were clean and hygienic. We got prompt help and support from the staff especially for our kids. All of our food requests were honoured and indeed the food was good!!
The kids could play well in the front porch
All in all great experience and we will go again!

Thank you Sarovar Portico Lonavala
Date of stay: January 2024
Trip type: Travelled with friends
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neeraj Kumar, General Manager at Sarovar Resort, responded to this review
Responded 23 Jan 2024
Dear Guest,
Namaste!!

Thank you so much for sharing your valuable feedback. We are truly gratified by your generous compliments and we would like to let you know that it was our pleasure to be at your service. We thank you for your patronage and look forward to the pleasure of your revisit.

Best regards,
Neeraj Kumar
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (229)
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6 - 11 of 229 reviews
Reviewed 22 January 2024

We went to this resort with a group of friends, all with kids aged 3-4. The best part of the hotel was its make. It’s a nice small cozy setup, kids had their place to play and it felt safe,
The food was very tasty. We had buffet dinner and breakfast. We requested kids-friendly meals, and the hotel staff obliged.
They have a small swimming pool, which was dirty when we wanted to take a dip. But the hotel staff was prompt to clean it.
The few cons were:
1. They do not have a lift and the restaurant is in the lower floor. Could be a problem to elders in the family.
2. The staff was usually courteous but were a little slow with their service. Also, we asked for 4 towels, they gave us 3. On asking they said we can give only 3.
3. They don’t have a buffet dinner but since we were a group, they made special buffet arrangements for us but charges very high for that. The variety didn’t match the charges at all.

Overall it was a good hotel with courteous staff and good food. Will recommend if you are going as a group.

Date of stay: January 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Navigator21867861426
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neeraj Kumar, General Manager at Sarovar Resort, responded to this reviewResponded 25 January 2024

Dear Guest,
Namaste!!

Thank you so much for sharing your valuable feedback. We are truly gratified by your generous compliments and we would like to let you know that it was our pleasure to be at your service. We thank you for your patronage and look forward to the pleasure of your revisit.

Best regards,
Neeraj Kumar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2024 via mobile

We went in a group of 16 families at Sarovar Portico. It was such a joyful experience for the kids, with a big open space to play together. The food was quite good & homely. Not a huge spread but sufficient. The hotel staff were very cordial & helpful.
Ideal destination for large groups.

Room tip: Best for large groups. Limited buffet spread but quality of food is quite good.
Date of stay: January 2024
Trip type: Travelled with friends
Thank nameetas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neeraj Kumar, General Manager at Sarovar Resort, responded to this reviewResponded 23 January 2024

Dear Guest,
Namaste!!

Thank you so much for sharing your valuable feedback. We are truly gratified by your generous compliments and we would like to let you know that it was our pleasure to be at your service. We thank you for your patronage and look forward to the pleasure of your revisit.

Best regards,
Neeraj Kumar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2024

Excellent job done by mr vipul very humble personality.
Breakfast exceeded the expectations,cause i was with my team and we were expecting a buffet but unfortunately we served ont the table to the fullest 👍🏻keep it up.

Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Adventure16527694820
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neeraj Kumar, General Manager at Sarovar Resort, responded to this reviewResponded 19 January 2024

Dear Guest,
Namaste!!

Thank you so much for sharing your valuable feedback. We are truly gratified by your generous compliments and we would like to let you know that it was our pleasure to be at your service. We thank you for your patronage and look forward to the pleasure of your revisit.


Best regards,
Neeraj Kumar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2024

A beautiful hotel staff very friendly.Breakfast buffet very nice a lots of choice .Had on evening meal,such large hotel prices very reasonable . Had problem with bath reported it,was repaired with 30 minutes.great service.will be going back.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Mobile44594505870
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neeraj Kumar, General Manager at Sarovar Resort, responded to this reviewResponded 9 January 2024

Dear Madam/Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a wonderful 5 - Star Rating Feedback on Tripadvisor Community.

We earnestly request you to kindly provide the same feedback on GOOGLE COMMUNITY & on our Facebook Page.

We are indeed elated to note that, you loved your stay with us.

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Elysia Sarovar Portico Family is eagerly waiting to welcome you all.

With Highest Culinary Regards,

NEERAJ KUMAR
GENERAL MANAGER.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2024

The property is awesome,the staff were very courteous and polite.The hotel room was clean and the stay was comfortable.The restaurant atmosphere was energetic and the service was quick, You will see the cheerful staff and they will guide you as well as make sure your comfort overall experience was awesome 👍 and enjoyed my leisure.

Date of stay: December 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Sightsee55838422036
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Neeraj Kumar, General Manager at Sarovar Resort, responded to this reviewResponded 9 January 2024

Dear Madam/Sir,

Thank you very much for choosing our property for your stay and for taking out your valuable time to write a wonderful 5 - Star Rating Feedback on Tripadvisor Community.

We earnestly request you to kindly provide the same feedback on GOOGLE COMMUNITY & on our Facebook Page.

We are indeed elated to note that, you loved your stay with us.

It is our constant perseverance and endurance to train our employees to provide the best services and ensure that all our esteemed guests have great memories to share with their colleagues, family and friends.

Looking forward to build a strong association with you & always assuring you of our most prompt and personalized services at all times.

Please let us know regarding your next visit.

Elysia Sarovar Portico Family is eagerly waiting to welcome you all.

With Highest Culinary Regards,

NEERAJ KUMAR
GENERAL MANAGER.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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