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Nitesh

Must go for 1-2 days

4.0 of 5 bubblesReviewed 25 Jun 2024
Overall, our stay was excellent. The property is very well maintained with a great ambiance, making it perfect for photos. The room was well-equipped with all facilities, including a bathtub. The buffet breakfast offered a wide variety of options. The spacious swimming pool, complete with a changing room and towels, was a highlight. We also enjoyed complimentary mocktails and pastry.

However, the only issue was the air conditioner, which wasn’t working properly. We had to keep adjusting it, leading to overcooling and resulting in a lack of sleep.
Date of stay: June 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Smriti Shah, Owner at The Lagoona Resort, responded to this review
Responded 10 Jul 2024
Dear Mr. Nitesh,

Namaste!

Thank you for your detailed review of your stay at The Lagoona Resort. We are delighted to hear that you found the property well-maintained, enjoyed the great ambiance, and appreciated the well-equipped rooms, buffet breakfast, and spacious swimming pool. It is also wonderful to know that the complimentary mocktails and pastries added to your enjoyment.

We apologise for the inconvenience caused by the air conditioner. Your feedback is important to us, and we will ensure our maintenance team addresses this issue promptly to prevent it from affecting future stays.

Thank you for choosing our resort and we hope to welcome you back soon for an even more comfortable and enjoyable experience.

Warm regards,

Management - The Lagoona Resort
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,841)
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Reviewed 24 June 2024

Excellent stay in lagoona resort my family enjoyed a lot. Beautiful property well maintained. Nice wives from the room. Excellent service and staff was very polite and helpful. Thanks too. Mr. Ankit manager, Afreen, Anjali, Razik. Nupur and all staff was very helpful. Soon

Date of stay: June 2024
Trip type: Travelled with family
Thank Ravi V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Smriti Shah, Owner at The Lagoona Resort, responded to this reviewResponded 24 June 2024

Dear Mr. Verma,
Namaste!
Thank you so much for your glowing review. We are thrilled to hear that you and your family had an excellent stay at The Lagoona Resort and enjoyed our beautiful, well-maintained property. It's wonderful to know that you found the view from your room pleasant and that our service exceeded your expectations.
I will certainly pass along your kind words to Mr. Ankit, Afreen, Anjali, Razik, Nupur, and the rest of our team. They will be delighted to hear that their efforts contributed to making your stay memorable.
We look forward to welcoming you back soon for another fantastic experience at our luxurious resort.
Warm regards,
Management - The Lagoona Resort

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Reviewed 24 June 2024

The stay in lagoona resort was very comfortable and peaceful.. right from housekeeping to guest relation officer Ms Afreen was very kind and helpful.. the atmosphere of the resort was very chilled and happy. We have nice time here . Mr Ankit, Razik were very kind

Date of stay: June 2024
Trip type: Travelled with family
Thank sumedha T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Smriti Shah, Owner at The Lagoona Resort, responded to this reviewResponded 24 June 2024

Dear Guest,
Namaste!
Thank you so much for sharing your happy experience with us. We are delighted to hear that your stay at The Lagoona Resort was comfortable, peaceful, and enjoyable. Our team works hard to ensure our guests feel welcomed and well taken care of, so it's wonderful to know that Ms. Afreen, Mr. Ankit, and Razik made a positive impression on you with their kindness and helpfulness.
We are thrilled that you had a nice time and that the resort's chilled atmosphere added to your experience. Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back for another relaxing stay in the future.
Warm regards,
Management - The Lagoona Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2024

The service was good and the hotel staff was very helpful
And everyone maintain the service and the room was very . Beautiful property well maintained. Lots of activities is there in resort to do. Rooms also well maintained with the good view. The staffs name was anjali afri and others

Date of stay: June 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tourist34792074534
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Smriti Shah, Owner at The Lagoona Resort, responded to this reviewResponded 24 June 2024

Dear Guest,
Namaste!
Thank you for spending your 2-day getaway with us at The Lagoona Resort. We are thrilled to hear that you enjoyed our good service and found our staff to be very helpful. Maintaining our property and ensuring a beautiful atmosphere for our guests is something we take great pride in, so it's wonderful to hear your positive feedback on this.
It is great that you had the opportunity to explore the various activities offered at the resort and that you found the rooms well-maintained with good views. I will pass along your compliments to Anjali, Afri, and the rest of our team; they will be delighted to know that their efforts contributed to making your stay enjoyable.
We look forward to welcoming you back for another memorable experience with us.
Warm regards,
Management - The Lagoona Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2024

Staff were so cooperative that I did check in before time. Want to really Thank Miss Anjali for providing us time to explore amenities and facilities available at Resort outside stay duration!! Reception team immediately arranged to change room with pool side facing room on request!!
Thank you all for wonderful stay!!

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trip01784885601
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Smriti Shah, Owner at The Lagoona Resort, responded to this reviewResponded 25 June 2024

Dear Guest,
Namaste!
Thank you so much for your wonderful feedback. We are thrilled to hear that you had an excellent experience during your stay at Lagoona Resort. Our team strives to provide exceptional service, and we are delighted that our staff, especially Miss Anjali, went above and beyond to accommodate your needs, allowing you to check in early and explore our amenities.
It is great to know that our reception team promptly arranged a room with a poolside view as per your request. Your kind words mean a lot to us, and we truly appreciate your appreciation of our efforts.
Thank you once again for choosing to stay with us. We look forward to welcoming you back for another fantastic experience at The Lagoona Resort.
Warm regards,
Management - The Lagoona Resort

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Reviewed 23 June 2024

Very amazing swimming pool, food counters, services and also cleaning rooms , Best views of mountain, Game zone also good experience, Staff members : Mr Sudhir & Anjali

All over the best weekend and best hotel for travel at lonavla

Thank you

Date of stay: June 2024
Trip type: Travelled as a couple
Thank Mittal_Hatkar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Smriti Shah, Owner at The Lagoona Resort, responded to this reviewResponded 25 June 2024

Dear Guest,
Namaste!
Thank you for sharing your very good experience with us. We are thrilled to hear that you enjoyed our amazing swimming pool, food counters, and excellent service. It's wonderful that you found our rooms clean and appreciated the best views of the mountains from our property. We're also glad to hear that you had a good time in our game zone.
We will be sure to pass along your kind words to Mr. Sudhir, Anjali, and the rest of our staff. They will be delighted to know that they contributed to making your weekend at Lagoona Resort the best.
Thank you once again for choosing to stay with us. We look forward to welcoming you back for another fantastic experience in Lonavla.
Warm regards,
Management - The Lagoona Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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