Hotel location was great. Room was good - little bit small but to be expected in NYC. Good views and nice bathroom. At $500 a night, a bit expensive for what you get. Gym facilities could have been better - the $50 resort fee wasn’t justified because of this.
Special shout out to Juan Rivera who helped us with bags and cabs.
Dear Vinay,
Thank you for your review. We're delighted you had such a restful stay with us at The William Vale, and we appreciate you highlighting our beautiful New York views and wonderful hospitality. We use guest feedback like yours as guidance when we make enhancements, and we are grateful for your comments. It was a pleasure having you here, and we hope to welcome you back soon for another outstanding experience.
Sincerely,
William van Wassenhove
Managing Director
The William Vale
1. My shower slide on the hand griped shower was broken. Staff froze i 1 position making it useless.
2. A/C did not work. After repair at 64 degrees and could not change.
3. Room had only too TINY drawers in the closet.
4. No desk or chair. Front desk sent student desk with straigth chair wil no rollers.
Way over priced for cramped room with no basic amenities.Stay SOMEHRE ELSE.
Dear Mike,
Thank you for taking the time to share your experience with us. We are sorry to hear your stay with us did not meet expectations, and we appreciate your honesty. We will inspect our rooms to ensure everything is safe and fully working, and guest input like yours is carefully considered when we make enhancements to our property. Thank you again for your feedback, and have a wonderful week.
Sincerely,
William van Wassenhove
Managing Director
The William Vale
This is a great hotel with wonderful service, we have stayed here multiple times and always have a good experience.
The views are excellent and the restaurants are great.
The rooms are compact.
Edwin Corona on the door staff is super helpful and kind.
Dear Joslyn,
Thank you for your recent stay with us at The William Vale. Return guests pay us the greatest compliment and we appreciate your valuable feedback. On behalf of Edwin and the rest of the staff we look forward to your next stay.
Sincerely,
William van Wassenhove
Managing Director
The William Vale
The hotel is in a great location, has a perfect rooftop bar for sunsets, large and clean rooms, and the stay made even better by Edwin who helped our group with bags and transport! Our whole group enjoyed the stay and we will not hesitate to book again.
Dear Kylie,
Thank you for choosing to stay at The William Vale. Our team is pleased to hear that you enjoyed our great location and clean, comfortable rooms. We are delighted that you enjoyed the beautiful sunsets while sitting at the Westlight Bar. We appreciate your feedback, and we hope you will return for another memorable visit.
Sincerely,
William van Wassenhove
Managing Director
The William Vale
Sleek and spotless rooms. Professional (if not overly warm) service. My room had a balcony and 2 chairs and a table. The room had everything: coffee, mini bar, snacks for purchase (and drinks), a closet (not a given these days) and excellent linens.
Room service was the weak spot. Only a QR code and no simple dinner choices like sandwich or burger. Couldn’t find a breakfast menu either. Please have the option on the tv or an actual menu. Again, the only thing that came up with the QR code was a very abbreviated dinner menu and no beverage menu. We just ordered Uber eats but would have preferred to order room service.
We had lunch at Leuca on Friday and sat outside. Our server was a highlight- very friendly and accommodating.
We're so happy to know that you enjoyed nearly everything about your visit, from our clean accommodations to our amazing team members. Your feedback regarding our room service is gratefully received and will be discussed internally. Thank you, and we hope to have the chance to host you again in the future at The William Vale.
Sincerely,
William van Wassenhove
Managing Director
The William Vale
