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Joslyn

great customer service

5.0 of 5 bubblesReviewed 14 Jun 2024
This is a great hotel with wonderful service, we have stayed here multiple times and always have a good experience.
The views are excellent and the restaurants are great.
The rooms are compact.
Edwin Corona on the door staff is super helpful and kind.
Date of stay: June 2024
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bri Roberts, Owner at The William Vale, responded to this review
Responded 28 Jun 2024
Dear Joslyn,
Thank you for your recent stay with us at The William Vale. Return guests pay us the greatest compliment and we appreciate your valuable feedback. On behalf of Edwin and the rest of the staff we look forward to your next stay.

Sincerely,
William van Wassenhove
Managing Director
The William Vale
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,509)
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Reviewed 13 June 2024

The hotel is in a great location, has a perfect rooftop bar for sunsets, large and clean rooms, and the stay made even better by Edwin who helped our group with bags and transport! Our whole group enjoyed the stay and we will not hesitate to book again.

Date of stay: June 2024
Trip type: Travelled as a couple
Thank KM65438
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bri Roberts, Owner at The William Vale, responded to this reviewResponded 28 June 2024

Dear Kylie,
Thank you for choosing to stay at The William Vale. Our team is pleased to hear that you enjoyed our great location and clean, comfortable rooms. We are delighted that you enjoyed the beautiful sunsets while sitting at the Westlight Bar. We appreciate your feedback, and we hope you will return for another memorable visit.

Sincerely,
William van Wassenhove
Managing Director
The William Vale

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2024 via mobile

Sleek and spotless rooms. Professional (if not overly warm) service. My room had a balcony and 2 chairs and a table. The room had everything: coffee, mini bar, snacks for purchase (and drinks), a closet (not a given these days) and excellent linens.

Room service was the weak spot. Only a QR code and no simple dinner choices like sandwich or burger. Couldn’t find a breakfast menu either. Please have the option on the tv or an actual menu. Again, the only thing that came up with the QR code was a very abbreviated dinner menu and no beverage menu. We just ordered Uber eats but would have preferred to order room service.

We had lunch at Leuca on Friday and sat outside. Our server was a highlight- very friendly and accommodating.

Date of stay: June 2024
Trip type: Travelled solo
1  Thank LuxurytoLazy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bri Roberts, Owner at The William Vale, responded to this reviewResponded 28 June 2024

We're so happy to know that you enjoyed nearly everything about your visit, from our clean accommodations to our amazing team members. Your feedback regarding our room service is gratefully received and will be discussed internally. Thank you, and we hope to have the chance to host you again in the future at The William Vale.

Sincerely,
William van Wassenhove
Managing Director
The William Vale

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2024

I really enjoyed my stay at The William Vale. The rooms are clean and modern with spectacular views!
The staff there are super helpful and accommodating, I'd like to especially say thank you to the lovely Edwin Corona the door attendant who helped organise transport to the airport, and with my bags. I highly recommend The William Vale for your Brooklyn based stay.

Room tip: The pool gets crowded so if you want to avoid paying high costs to sit on one of the beds you have to arrive early.
Date of stay: May 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Natalia S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bri Roberts, Owner at The William Vale, responded to this reviewResponded 28 June 2024

Dear Natalia,
We are happy to hear you really enjoyed your stay at The William Vale. It's pleasing to know you found our accommodations modern, clean and enjoyed all the amenities we have to offer! If your travels bring you back this way, know that we would be very grateful for the opportunity to serve you again.

Sincerely,
William van Wassenhove
Managing Director
The William Vale

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Reviewed 28 May 2024

Great location and really nice property. The hotel amenities are nice and really great location in the heart of Brooklyn.

Date of stay: May 2024
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank ritacabrera
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at The William Vale, responded to this reviewResponded 29 May 2024

Rita,
It's an honor to have earned your excellent review of The William Vale! We're proud our wonderful location, lovely property, and great amenities helped make your PR event a success. Many thanks for your kind compliments and we hope you'll return.

Sincerely,
Joe Santore
Managing Director
The William Vale

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Reviewed 26 May 2024

Jose was super helpful and extremely informative. Great place, friendly staff. The views are amazing; cameras truly do not capture what you see. The atmosphere is incredibly relaxing, and the amenities are top-notch. Whether you're looking to unwind or explore, this destination has something for everyone. Highly recommend!

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tourist07395999452
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at The William Vale, responded to this reviewResponded 28 May 2024

Thank you for your terrific review of your recent visit to The William Vale! It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. We're delighted to hear that our hospitable team went above and beyond to provide you with the best experience possible, and we'll be sure to share your praise with Jose and the rest of them. Receiving recognition for our spectacular views and fabulous amenities is always appreciated as well. It was a pleasure having you here, and we look forward to welcoming you back to our hotel in the future!

Sincerely,
Joe Santore
Managing Director
The William Vale

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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