During my recent stay in Brooklyn from Oct 14 to 20, I endured three sleepless nights due to the guests in the room above mine (Room N°218 then 220) who were consistently making loud noise late into the night. Despite my repeated complaints to the front desk, nothing was done to address the issue. The hotel staff eventually moved me to another room, but the noise continued, leaving me frustrated and exhausted. Each night, I found myself calling or heading down to the lobby around 11 p.m. to report the disturbance again, yet the management never once reached out to apologize or offer any meaningful solution. The lack of concern for my comfort or a proper resolution made this stay incredibly disappointing!

I had a terrible experience at The Box Hotel during my stay on the night of October 22, 2024. Late at night, just before midnight, I discovered that the door to my room, which led directly to the outside, would not lock. This was a serious safety issue. When I contacted the front desk, I was told by two different staff members that no one could help me and that nothing would be done to fix the problem until the following morning.

Feeling unsafe and with no other option, I had to leave the hotel in the middle of the night after a long day of traveling. To make matters worse, despite being assured that the manager would call me the next morning, I never received a call. I had to reach out myself, only to be told that the maintenance team claimed the door worked, which is completely false. I have video evidence proving that the deadbolt would not lock.

The complete lack of support, safety, and care from the staff was shocking. I expected the hotel to take responsibility for the issue, but instead, I was met with excuses and no real solution. I had to spend extra money on another Uber and a last-minute hotel after midnight, disrupting my entire evening.

I would not recommend staying at The Box Hotel in New York if you value your safety and expect decent customer service. This experience was stressful and disappointing, and I hope management takes steps to improve.

If you love loud techno music blasting until 1130 pm at night then this is the hotel for you. If you have children or wish to sleep prior to 1130 pm consider making a reservation elsewhere. This hotel was advertised as quiet and family friendly and it could not be further from the truth. What a disappointment that we booked a room to get some sleep and could not do so. These private events occurred on both Friday and Saturday so I did not sleep much all weekend. There is also no manager on site all weekend so there was no one to assist us. I will not return. Also worth noting that our room had one fake window and no sunlight was available except for a skylight. Room 34 was dark and depressing.