Nice looking hotel, Nice room, customer service non-existent. We were placed into a loft room that was very nice, except that the loft area was over 90 degrees. Cranked the air conditioning thinking it would cool the room off while we went out. Came back a few hours later and downstairs was chilly but loft temperature had not improved. Went down to front desk and told the young lady at the desk about the room issue and she said, "what would you like me to do about it". A gentleman behind the counter heard her response and asked me to wait a minute while he finished checking in a guest. He told me that he would go to the room with me as there was an air conditioner upstairs I must not be seeing. He went upstairs and agreed it was too hot to sleep up there and there was no air conditioner up in the loft area. He left and came back about 10 minutes later and offered two options, move to the top floor, but there was a wedding going on up there and he said it is quite noisy, or stay in the room as there were no other rooms available. Since there was really no option we stayed in the room. He offered a breakfast coupon for service that starts at 8 for our inconvenience. We had to be checked-out by 7:30 for previous plans, so coupon was of no use. $320 for a night of no sleep and at checkout we only got a "thank you for staying with us"! Maybe a hotel with nice looking rooms, but taking care of customers is not their thing!
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