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Karlie N

Great Spot

5.0 of 5 bubblesReviewed 25 Jul 2024
Shoutout to Kristina!! Love this hotel and can't wait to come back. The location was fantastic - so convenient and easy to get around. When we arrived, the staff were incredibly accommodating and let us check in early, which was a huge help. The main lobby area has a great, inviting atmosphere. All the staff members I interacted with were super friendly and went out of their way to ensure I had a pleasant stay. As a first-time visitor to Brooklyn, I'm really glad I chose to stay at the Box House. The combination of the great amenities, convenient location, and wonderful hospitality made it the perfect home base. I would highly recommend the Box House Hotel to anyone looking for a fantastic place to stay in Brooklyn. The attention to detail and commitment to providing an excellent guest experience is evident throughout the property. I look forward to returning on my next visit to the area.
Date of stay: July 2024
Trip type: Travelled on business
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Reviews (1,672)
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7 - 12 of 1,672 reviews
Reviewed 26 July 2024

We arrived very jet lagged so retired early in the surprisingly spacious and stylishly decorated room (photograpy themed), we had been upgraded. Very comfortable bed.

We took a glorious walk early next morning on deserted streets before the heat. We wolfed down doughnuts and bran muffins from the nearby Peter Pan Donut & Pastry shop as we returned. We had plenty of room for the great breakfast with plenty of fruit and pancakes. A lovely few hours reading on the balcony in the room before we checked out. Definitely worth a return and longer stay.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Kazuaki U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 July 2024

Convenient location and outstanding customer service. Our arrival was delayed because of a Delta flight cancellation. Spoke with the manager, Dennise, about our situation. Dennise was very understanding, sympathetic and accommodating. She turned a stressful situation into a pleasant one!

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Carl C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 July 2024

I booked a room that had a 48 hour cancellation to stay over after my daughter’s engagement. Unfortunately I became ill with covid and called the hotel the day before. A very nice man said they would authorize booking.com to give me a refund so we did not use the room. When I followed up a few days later I was told the employee was wrong and no refund would be given. The manager Diane kept parroting the 48 hour policy without any compassion for illness or that I had to miss my child’s engagement party or that the hotel already told me they would authorize a refund.
I have never encountered such ridiculous treatment. Diane offered me a credit towards another stay but the hotel has a terrible location next to a highway and I can’t see staying there.
My son had a room with a balcony with a view of the highway.

Date of stay: July 2024
Trip type: Travelled with family
1  Thank Joan M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 July 2024

Loved staying at this hotel. Great location! There was a wedding on the last night of our visit and it was pretty loud down in our room. I went to the front desk to see when it would be over and Denisse told me soon and that she was sorry about the noise and gave us vouchers for a free breakfast for my husband and I the next morning at the hotel restaurant. It was delicious! The staff was friendly and the rooms were clean and decorated nicely. The hotel felt personal and not cookie cutter. Will absolutely stay there again next time we visit our daughter in NYC.

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Compass11420073266
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 July 2024 via mobile

We checked in VERY late due to flight delays but Vernon took great care of us 😊. Very nice stay the whole time - such friendly staff, super clean and quaint. Breakfast and bar available each day - nice options. Had a great stay and loved the location. Will be back again for sure

Date of stay: July 2024
Trip type: Travelled as a couple
Thank Craig T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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