We stayed at this property on our way back up I-95 come back from Florida. After a long day we were glad to check into a nice,, clean, quite hotel.
Beds were comfortable and we enjoyed the quick night before heading out to finish our trip home. Pool closed due to Covid restrictions, but had no plans of using either way. I would definitely choose this property if our plans call for it in the future.
HIExpress.com
Taking safety measuresBooking.comBooking.comTaking safety measures
We stopped here on our way south because it was pet friendly and had really good reviews. Did not disappoint. The room was very clean and the beds were SO comfortable. The hotel itself was nice and quiet too. My only suggestion to the hotel - bigger towels would be great - these were clean and looked pretty but they are really small.
Arrived here at 1:30AM after a long trek up I-95. Upon arriving, we were greeted my several people arguing outside the entrance. After checking in, my family (which included a 9 month old baby) used the elevator which absolutely reeked of weed (and reeked is an understatement). Upon arriving to my room, we found that kids were running up and down the hallways (at 1:30AM no less) and that the stench of weed was even stronger in our room. We could only stay 3 hours because the stench of weed in our room was too strong, which is ridiculous considering this was not listed as a 1 star hotel. Never again, and I would highly advise people to pay more if you don't want to deal with the headache.
Dear Y1490ZYricks,
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We are a Non-Smoking hotel and we do everything we can to prevent other inconsiderate guests from affecting other guests. We try to locate and remove individuals who refuse to adhere to these rules. I can assure you we do not condone these actions and take great measures to eradicate them. We hope for another opportunity to exceed your expectations.
Sincerely,
Matt Johnson
General Manager
We had a unique situation happen. We had disconnected our trailer in order to park. Another guest parked in such a way that we couldn't reconnect. Karen and staff called rooms and knocked on doors to locate the car's owner. We were delayed but there was no damage. Thanks, staff!
Dear Elizabet74,
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that we were able to assist you. I have shared your compliments with Karen, and she was honored that you mentioned her by name. Thank you for giving me the opportunity to recognize her for a job well done!
On behalf of our entire staff at Country Inns & Suites we thank you for your business and hope to see you again when your travels bring you back to the area!
Sincerely,
Matt Johnson
General Manager
After traveling 11 hours this was a nice place to stay overnight . Front desk guy was very helpful . Wish I knew before I booked that pool was closed . Hallway/elevator smelled like marajuana . Also coffee in room was horrendous . Room was clean and comfy .
Dear wlufki905313,
We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every precaution to make sure that all guests are affected as little as possible. We do have listed on Booking.com and other 3rd party websites that our pool is closed. We are sorry but this is a requirement our local Health Department due to the Covid-19 pandemic. We hope you will consider us again when you are in the area.
Sincerely,
Matt Johnson
General Manager
Loved everything about my stay. The hotel was very clean. I felt so very safe during this pandemic. Everyone had to wear a mask. At check in, the young man was very friendly and professional. I am planning on staying there again in December.
Dear mcaldw68673,
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and will be returning in December. We look forward to your next stay when your travels bring you back to the Fredericksburg Area.
Sincerely,
Matt Johnson
General Manager
Country Inn & Suites by Radisson, Fredericksburg, VA
