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All reviews great location historic district front desk corner king room hotel is beautiful southern hospitality the river mini fridge walking distance to everything visiting savannah wonderful stay forsyth park valet staff valet parking cookies city market balcony
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Reviewed 3 weeks ago

We recently stayed at The DeSoto Savannah in the historic district and it was the perfect location for us as we wanted to be able to walk most places. This hotel fit the bill for that requirement as well as having nice accommodations. Our room was on the 12th floor and had a balcony and a wonderful view of the district. It was nothing fancy but the beds were very comfortable and we did not hear other guests above or next to us. The hotel was busy the whole time we were there with a convention and weddings but the staff seemed to handle all of it very well. They could use a few more elevators but it is an older building so that may be hard to do. We would definitely stay again.

Room tip: Ask for a room with a view. They will do their best to accommodate you.
Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Carol G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KolinP_SotherlyHost, Sotherly Host at The DeSoto, responded to this reviewResponded 2 weeks ago

Hey Carol G,

Thanks for the great rating and feedback about your stay. I am happy that you loved those 12th floor views and the beds. Come back soon and try out more of Savannah with us at The DeSoto.

Your Sotherly Host,

Kolin

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Reviewed 3 weeks ago

Our family invited 140 guests to Savannah for a full wedding weekend, with a room block at the DeSoto and catered parties in all F & B venues, conference room, and our suite Nov. 9th & 10th, 2018.

Tonya Harris set up our room block, was most pleasant to work with, always quick to answer calls and questions, and executed our guests' check-in/out perfectly along with the Front Desk Staff.
Our housekeeper on the 13th Floor, Samantha, was terrific and made sure we were well taken care of.

Abby Mew, Catering Manager, most professionally and with great attention to detail advised and executed every request perfectly for our group. She was always available to meet with us and make sure we were pleased with every event.

Food and Beverage Manager Steven along with restaurant staff Isis, Bar manager Tiffany and Wesley responded to our large group needs, always happily at our service.
Food in both the 1540 Room and Edgar's P & P was delicious.

And, the Bell Staff--Vernon and Courtland were patient and efficient and pleasant with all of our 'in's and out's' throughout the weekend.

All the staff at the DeSoto deserve 5 stars for their warm and welcoming accommodations. They made our experience in Savannah the Best!

Date of stay: November 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank LaurieCallah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KolinP_SotherlyHost, Sotherly Host at The DeSoto, responded to this reviewResponded 3 weeks ago

Hey LaurieCallah,

Thank you for all the wonderful praises for our excellent team members! It was great hosting your family and friends over the weekend and we wish you all the best. We do hope to see you all again very soon at The DeSoto.

Your Sotherly Host,

Kolin

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Reviewed 4 weeks ago

You cannot beat the location! Centrally located, great views. However, some of the staff were simply nonchalant. For them it was clearly just a job, and guests were an interruption. I was also surprised at how little they cared for this gem of a hotel. I asked two employees if the pool were heated. Both did not know. Some employees were nice, but they were overwhelmed by the uncaring ones. The hotel itself was showing this attitude. There was a piece of trash in the elevator that was there all four days of my stay. Also I could never get the thermostat to work. It was always too hot or too cold. My co-worker in another room had the same problem. Again some staff were exceptional and I would like to point out two of them. Nickko in the catering department (and his friend whose name I could not get) were fabulous! The catering staff, in general were great too. With just a little effort this hotel could be top-notch, but so far no one is making that minimal investment. Other issues, the water (mentioned in other reviews) would stop mid-shower, then spurt, then flow, then stop. Very strange.

Room tip: Ask for a high, south-facing room.
Date of stay: November 2018
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank HappyDonor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KolinP_SotherlyHost, Sotherly Host at The DeSoto, responded to this reviewResponded 3 weeks ago

Hello HappyDonor,

Thank you for your thorough review. You've brought forth several issues that we can address immediately to improve the overall guest experience. I do apologize for the missteps and for what you saw as a lack of effort on our part. Our usual way is to wow guests with our outgoing and personable personalities as well as provide a comfortable and very clean stay. I do thank you for the kind comments about our banquets team as they work very hard to make sure everyone is having a great time.

Your Sotherly Host,

Kolin

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Reviewed 4 weeks ago via mobile

We booked the de Soto for 2 nights to celebrate our 30th anniversary the day before we saw that the weather forecast was 90% rain for all 3 days. Since this is a one in a lifetime occasion we tried to move our stay to a later date but Amex was unsuccessful. According to the manager from the hotel weather would be okay and we just had to bring an umbrella. We just arrived, we are in a little restaurant across from the hotel and it is pouring not just raining.Very unfortunate this manager doesn’t understand how important this trip is for us. Such a waste.

Date of stay: November 2018
Trip type: Travelled as a couple
3  Thank Thierry v v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JuanF3490, Public Relations Manager at The DeSoto, responded to this reviewResponded 4 weeks ago

Thierry,
Thank you for the travel opinion, although we can never predict the weather. We appreciate the opportunity and apologize we could not make the experience more enjoyable for your special anniversary.

Please email our GM- Juan Fernandez, e. jfernandez@thedesotosavannah.com. He has read your post, although he was not involved in the discussion from your opinion he will arrange another opportunity.

sincerely,
The Desoto team

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Reviewed 4 weeks ago

We typically prefer to stay in AirBnB's but due to a lack of availability we chose the DeSoto. The staff made us feel at home and special all at the same time. The valet laughed with us when we got stuck in the revolving doors and the front desk spent extra time getting us the room we were wanting. We chatted with the sales manager Kai at the bar and got some insider tips for dining. Her hospitality, personality and kindness were refreshing, heartwarming and never to be forgotten. We will ALWAYS stay at the DeSoto when visiting Savannah!!

Room tip: 2nd floor, pool access walk out was perfect for us!!
Date of stay: November 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank mitchtrago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KolinP_SotherlyHost, Sotherly Host at The DeSoto, responded to this reviewResponded 4 weeks ago

Hey mitchtrago,

This is such an awesome review! We love that you gave us a try for this Savannah visit and even more that we've become your new Savannah home. There's just something much more personal about The DeSoto and our team, we want everyone to feel a part of the community. Thank you for the excellent rating and for choosing us.

Your Sotherly Host,

Kolin

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