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Reviewed 31 March 2018

We stayed there for a week while visiting our son and his family. Make reservations far in advance- this place is popular and was booked full every night. Very nice suite. Comfortable and quiet. The location is very close to 295 so easy to get to. It is also close to the cruise ship landing.

Room tip: Our room was on the 2nd floor facing east and was very quiet and had the morning sun.
Date of stay: March 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank mgsinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2018 via mobile

Room 208 has a musty smell. Bed linens rough and uncomfortable. Only one of the washcloths DID NOT have a hair on it. Breakfast was fair at best with the coffee being lukewarm. I will say the staff was generally friendly.

Date of stay: March 2018
Thank N2gy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Jacksonville - Blount Island, responded to this reviewResponded 6 April 2018

Hello N2gy,

Thank you for your feedback regarding your stay at Holiday Inn Express Jacksonville - Blount Island, FL. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff.

On behalf of the hotel, I'm sorry we fell below your expectation regarding the room condition, bed linens and the bathroom amenities which were unacceptable. We will address these concerns. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2018

Stopped here for a three night stay to visit the Jacksonville Zoo (which is 5 miles south and easy to get to from this location) and explore the seashore. The stay was very nice, and all the hotel personnel we came in contact with (front desk, housekeeping and breakfast) were friendly and helpful. The breakfast was very good and Loretta did a wonderful job keeping the food coming, even though she was exceptionally busy. Would definitely stay here again.

Date of stay: March 2018
Trip type: Travelled as a couple
Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2018

I was booked into this Holiday Inn. Holiday Inn is not a hotel I typically look for-too many mediocre to poor stays in the past. The accommodations here were ok. Clean room. This location has two other problems: 1) There is only a Wendy's in walking distance; 2) there is a train crossing almost right across the street so you hear those trains through the night.

Date of stay: February 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Stgga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Jacksonville - Blount Island, responded to this reviewResponded 20 March 2018

Hi Stgga!

Thanks for choosing us for your trip in Blount Island and sharing your experience! We appreciate you for mentioning our clean rooms. I'm very sorry though about the noise disturbance that marred your stay. I also recognize the lack of other food establishments in the area.

Everybody here wants each of our guests to leave with pleasant memories. I shared your comments about the noise with our Maintenance Supervisor and General Manager as a learning tool and reference when making decisions about our future upgrades.

Again, thanks for the feedback, and we hope to have you again, so we can provide you the great hotel experience that so many of our guests have grown so fond of.

Safe travels,

Gian M
Case Manager
IHGService

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Reviewed 11 February 2018

Checking in and out was simple and convenient. Front desk staff friendly. Located just off an interstate so this is either a plus or a minus depending on needs and room location. My room faced the interstate and road noise was very noticeable. Exterior of the hotel was clean. Rooms were nasty. Stains on the couch. Stains on the table. Stains on the door. Stains under the sink. Stains in the carpet. Grease stains. Water stains. Traffic stains. Who knows what other sorts of visible stains. Pet fee is $30.00 per pet per night. This is tolerable until you realize there is no official pet waste station and the extra fee obviously isn't being used to clean the rooms.

Wifi was a mess as well. Constant disconnects.

Overall, I'd avoid this place. You can find better for the same budget in the area.

Room tip: Request room not facing interstate. Check for cleanliness before unpacking.
Date of stay: February 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank daest8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Jacksonville - Blount Island, responded to this reviewResponded 25 February 2018

Hello daest8,

Thanks for staying with us and for leaving a review. I am happy that your check- in and check- out went smooth and that you found our staff commendable. However, it is regrettable that the condition of the rooms and internet service negatively affected your overall satisfaction. Your feedback has been taken into account and will be shared with our management team. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction.

Again, thank you for staying and we hope you give us another chance to show you how great our hotel is.

Best Regards,

John O
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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