Perfect location by Rittenhouse Park and in the middle of shopping and great restaurants. The hotel was very clean and the staff were exceptional. They seemed to be genuinely concerned that we enjoyed our stay (and we did). Wister and Bianca were especially helpful and friendly. Great people!
Dear K677MBseans,
Thank you so very much for highlighting how much you enjoyed your stay with us at AKA Rittenhouse Square! We are elated to hear you enjoyed our location, amenities, and staff - please know we will give Wister and Bianca your kudos. We look forward to welcoming you back to your home away from home soon.
Hotel Aka Rittenhouse Square had AMAZING service. At check-in, we received complimentary drink coupons for the AKA bar. The doorman offered me a water in the lobby and was the nicest man. An employee named Bianca left the sweetest note left in my room that was so personal and up-lifting. The service and cleanliness was five stars. I highly recommend! It was truly one of the best hotel experiences I've ever had.
Dear Hattdoo - it was an absolute pleasure to host you! Thank you so much for highlighting your personalized experience, as well as your enjoyment of the amenities and the service. We look forward to hosting you again soon, happy holidays!
If this review was just for the staff, it would be 5 stars.
Location is great, right off Rittenhouse Square.
WISTER at the front-desk was super friendly, helpful and responsive. Everything you could ask for, as far as customer service. Other front desk staff were lovely as well.
Unfortunately, the accommodations fell short. The rooms are run down, did not feel clean and just had no character or warmth to them whatsoever. When I was video chatting with a friend, she said "why is your hotel room so sad looking?".
Be careful when booking a studio room, as your restroom will be the same size as one you'd find on an airplane.
I'm in Philly a decent amount for work and was hoping to find a new staple hotel. Unfortunately, I will not return to this one.
Dear Ms. Kalli,
We thank you so much for sharing how much you enjoyed the staff here at Hotel AKA Rittenhouse. Please know I will share the kudos with Wister, thank you for letting us know!
I apologize for the fact that our accommodations did not live up to the expectations, we would most certainly love the opportunity to discuss the specific areas of improvement with you. Furthermore, although you mentioned not returning, I would love the opportunity to extend an invitation back out to you so we may make this right.
Please let me know when a good time to chat would be, I may be reached at bianca.valle@stayaka.com.
Once again, I sincerely apologize for your experience and would love to make it right.
Hotel AKA Rittenhouse was the perfect place to stay in Philadelphia. When they heard we were visiting from Asheville NC for our anniversary post-Hurricane Helene, the staff upgraded us to a penthouse suite with a view of beautiful Rittenhouse Square. It was the most gorgeous hotel suite I’ve ever stayed in—spacious, stylish, the epitome of comfort. It could not have been more perfect.
What made our stay beyond exceptional was the fantastic care by the staff. Juliet at the front desk and Bianca the front office manager went above and beyond. From the upgrade to a penthouse suite to a complimentary bottle of organic wine the night we arrived with a thoughtful handwritten card… they went out of their way to make our stay perfect every day. I deeply appreciate how attentive Juliet and Bianca were to our needs.
This is the hotel we will return to year after year when visiting Philadelphia, which is our anniversary tradition. This is the best hotel in Philly and we can’t wait to come back.
Dear Mrs. Rachel,
Thank you so much for highlighting the personalized experience you were able to receive with us at Hotel AKA. We are all thrilled you were able to stay safe with.
We cannot thank you enough for taking the time to review your stay with us and are so incredibly thrilled to hear what an impact we were able to make! We look forward to welcoming you back to your home away from home, at Hotel AKA every year.
We traveled to Philadelphia in October of 2024, post-Hurricane Helene. We were greeted and welcomed warmly by all staff of the AKA Rittenhouse. Juliet and Bianca, specifically, went out of their way to make our visit enjoyable.
Upon learning that we were visiting from Helene ravaged Asheville, as well as celebrating our anniversary, the staff of AKA Rittenhouse made sure our room was chosen to prioritize our comfort and rest. We were placed on the top floor, away from noise, etc. We enjoyed a complimentary bottle of organic wine for our anniversary, which was most welcomed. Thank you again to Juliet and Bianca.
AKA Rittenhouse is a fantastic place to stay both for comfort as well as a prime location in Philly.
We will make this our go-to stay each time we visit Philly. HIGHLY recommended.
Dear Mr. Matthew,
We are so sorry to hear that you were fleeing the horrible Hurrican Helene, but glad you found solace with us at Hotel AKA. Thank you for highlighting the staff on property, and their touch of guest customization, it is a pleasure we are able to do so! We are thrilled to hear that your safe space was enjoyed on all fronts. We cannot wait to welcome you back to Hotel AKA, stay safe!
