I was very happy at the end at Hilton downtown Philadelphia. The room was clean, big and comfortable, the attention was stellar the food offered Considers all the eating habits of the customers, and this advice to visit the surroundings was extremely app appropriate. James, the Brand Ambassador provided a very good advice to continue enjoying other hotels in the entire world. Thank you for having such a thoughtful and courteous ambassador to interact with us.
Thank you for choosing The Inn at Penn and sharing such a kind review. We are delighted you had such a fabulous stay thanks to our clean, comfortable accommodations, delicious food, and the wonderful service James provided. We look forward to welcoming you back for another great visit.
Sincerely,
Jim Salvo,
General Manager
The good:
- Good clean spacious room
- Great location - located just across UPenn and Wharton School, minutes away from the key sights of the University City, and ~10-15 minutes' walk to Philadelphia downtown city
- Double-glazed window that kept out most of the road noise even when facing the main road of Walnut St
- Helpful front desk (Valentine has one of the best service)
The considerations:
- Water-pressure for the shower may not be consistent (especially during heavy occupancy and usage)
- Hilton Diamond members don't get much perk (no club lounge, the $15 dining credit can only be used for breakfast and not for meals at the other restaurants within the hotel which is operated by 3rd party, and no late check-out allowed beyond 12pm)
Dear Guest,
Thank you for allowing The Inn at Penn to host your recent stay. We're happy to hear you had an enjoyable visit and that you appreciated our clean and spacious accommodations and our convenient location, as well as the excellent service Valentine provided. However, we're sorry we fell short of meeting all of your expectations, and we also apologize for any issues you encountered with the shower pressure. As a valued Diamond Hilton Honors Member, your feedback is essential and allows us to continually review guest satisfaction and address areas where we could be doing even better. The daily food & beverage credit offered to Gold and Diamond Members can also be used for room service and will apply for purchases made in our Living Room Lounge when it resumes service later this year. Late checkout is offered when available. I'm sorry that circumstances prevented us from offering it during your stay. We're grateful for your positive rating, and we hope to have the pleasure of your company the next time you're in the area.
Sincerely,
Jim Salvo,
General Manager
We met with Mike. The ambassador for The Inn at Penn. He was extremely helpful with our Hilton Honor points. We booked some tremendous trips at a great value. Mike was very knowledgeable and easy to work with. We were very happy to have worked with him on our bookings. A consumate professional.
Dear Chuck,
Thank you for taking the time to share your experience at The Inn at Penn with us. It's wonderful that Mike provided such exceptional service and assisted with your bookings. His expertise and professionalism make him a true asset to our team. We're glad to know your travels were planned with ease and at great value. It was a pleasure having you here, and we look forward to welcoming you back soon.
Sincerely,
Jim Salvo,
General Manager
First time to this city. Happy to stay here in the hotel. Really good environment and service. The room is large and clean. Amy is very friendly and helpful, giving us good recommendations for restaurants around here.really enjoy our stay here.
Dear Yue,
Thank you for choosing The Inn at Penn for your first visit to Philadelphia. We’re delighted you enjoyed the spacious, clean accommodations and found our friendly staff, especially Amy, helpful with recommendations. We hope to welcome you back for another enjoyable stay in the future.
Sincerely,
Jim Salvo,
General Manager
Everyone from housekeeping to James my Hilton ambassador has been terrific. Great place to stay. I was very impressed with breakfast. The fellow making my omelette taught me how to flip it better. The front desk staff was extremely accommodating during my stay.
Dear Walter,
Thank you for sharing your experience at The Inn at Penn. We’re delighted to hear that our team, from housekeeping to your Hilton ambassador James, made your stay so enjoyable. It's great to know you were impressed with the breakfast and even picked up a new omelet-flipping skill along the way. Our front desk staff will be pleased to hear they were able to make your stay more comfortable. We look forward to welcoming you back in the future.
Sincerely,
Jim Salvo,
General Manager
