I visited Philadelphia for a quick overnight trip to attend a concert with friends. When I realized that my friends were each celebrating major milestones (job promotion and 50th birthday) around the same time as my visit, I decided to cancel my booking at a different hotel so that we could “go big” despite our short time together. I communicated with Four Seasons Philadelphia management in advance, and they were so gracious and helpful. They provided us with a complimentary room upgrade and coordinated a surprise birthday celebration that delighted my friends and was above and beyond what I expected. Our suite, the pool, and the common spaces were all gorgeous. Everyone on staff, from the front door to reception, pastry department, room service and housekeeping, was efficient and helpful. I look forward to visiting again, and plan to stay for a proper trip!