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Kinsey035
baltimore md

A+ Hotel / A+ Spa / D- Jean Georges

4.0 of 5 bubblesReviewed 13 Oct 2024
We just had a one night getaway to celebrate our anniversary at the FS Philly. I have been there many times for drinks before or after an evening work event but this was our first time staying overnight at guests. This hotel and property is nothing short of extraordinary. As someone who doesn’t enjoy heights or elevators, the ride up to the 60th floor lobby in the glass elevator is a little daunting but my husband enjoyed it ha! The hotel does offer an option, if you ask, to ride up in a back service elevator but if you can stomach it the view is worth the ride up!

Upon arrival, you are greeted by a gorgeous flower set up and another stunning view. The two women that checked us in were very kind and expedient.

The room, a premier landmark room, was clean and fresh, albeit a little small for a rate of 1700 something a night. The bedding at all Four Seasons is the big draw for me though. And another amazing view!

The spa, and the hostesses - all amazing. My facial was fine, nothing supremely special but the deep tissue massage with Joslyn was one of the best that I have had. We enjoyed a nice lunch by the pool. Which, again with this theme…had a stunning view! My only complaint with the pool facility is that the water was a little chilly that day, I would imagine it is heated but maybe not.

So, that’s the good - this is one of the nicest hotels I’ve stayed at. The bad part? The Jean Georges restaurant. What an abomination and disappointing experience. We arrived at 6 pm for our reservation to do the land and sea tasting menu. We left 998 dollars poorer and so disappointed. We would have said something at the restaurant but it was going on 9:30 and after sitting there for 3.5 hours, we didn’t feel like it, frankly. The star of the experience was the sommelier- he was so well informed, interesting, and kind. He was at the top of his game. Our team of servers were also very kind but we couldn’t help but be bummed about the very long wait in between courses. We ended up asking for our dessert to be packed to go bc it was taking so long, which is not what you want at a dinner that costs almost 1k. Now, here’s the worst part…the food itself. I almost can not believe how bad it was. Some of our friends had warned us that it was “overrated” but we wanted to try it and also not have to leave the hotel for a relaxing dinner. The flavors were just off- the diver scallop crudo was overpowered by the top vinegary vingarette; the lobster with passion fruit foam was just wrong on so many levels - texture, taste - but the worst offense was this fish dish I’ll post a picture of. Purple mashed potato should not really even be a thing- it looked like someone threw up on my plate lol. The waygu that I subbed in for an upcharge in lieu of the duck was overcooked, drenched in “a trio of mustard” that overpowered everything and paired with this mind bogging, absolutely disgusting looking radish log. The only real redeeming part of dinner was the bread course - now that was delicious! Unfortunately that is an experience I would be happy not to relive and I’d love to use that 1000 bucks to go somewhere else but alas, I did have a good soft pretzel roll lol.

We checked out this morning but before we did had an amazing in room dining experience. We each ordered the Lancaster Breakfast which was more than enough food, well priced, and delicious.

I would absolutely recommend visiting this hotel, it’s quite the experience and worth every penny. Just go out to eat :)
Date of stay: October 2024
Trip type: Travelled as a couple
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cornelia Samara, General Manager at Four Seasons Hotel Philadelphia at Comcast Center, responded to this review
Responded 28 Oct 2024
Dear Kinsey035,

Thank you for choosing to celebrate your special anniversary with us at Four Seasons Hotel Philadelphia. We truly appreciate you taking the time to leave such a detailed review and for your kind words about our property, your in-room dining, the spa, and your time by the pool. We’re delighted that you enjoyed the stunning views and attentive service that are central to the experience we strive to provide.

We understand that our team has already been in touch, and we hope our follow-up helped address some of the concerns you shared about your dining experience at Jean-Georges. Feedback like yours is invaluable, as it guides us in continuously refining the service and experiences we offer.

Thank you again for your thoughtful review and for recommending our hotel to future guests. We look forward to welcoming you back soon for a seamless and memorable stay.

Warm regards,
Cornelia Samara
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 29 September 2024

I visited Philadelphia for a quick overnight trip to attend a concert with friends. When I realized that my friends were each celebrating major milestones (job promotion and 50th birthday) around the same time as my visit, I decided to cancel my booking at a different hotel so that we could “go big” despite our short time together. I communicated with Four Seasons Philadelphia management in advance, and they were so gracious and helpful. They provided us with a complimentary room upgrade and coordinated a surprise birthday celebration that delighted my friends and was above and beyond what I expected. Our suite, the pool, and the common spaces were all gorgeous. Everyone on staff, from the front door to reception, pastry department, room service and housekeeping, was efficient and helpful. I look forward to visiting again, and plan to stay for a proper trip!

Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DPT1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cornelia Samara, General Manager at Four Seasons Hotel Philadelphia at Comcast Center, responded to this reviewResponded 7 October 2024

Dear DPT1,

Thank you for taking the time to leave a positive review and rating of your recent stay at Four Seasons Hotel Philadelphia. We are delighted to hear that you chose to celebrate such special milestones here in Philadelphia and to hear that our team left such a lasting impression.

We hope to have the opportunity to welcome you back for another stay soon.

Sincerely,
Cornelia Samara

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Reviewed 25 August 2024

Our stay at the Four Seasons was p we effect. Every staff member was so kind and accommodating. Every detail was perfect.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with Four Seasons
Thank eliottI8788DK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cornelia Samara, General Manager at Four Seasons Hotel Philadelphia at Comcast Center, responded to this reviewResponded 27 August 2024

Dear eliottI8788DK,

Thank you for your wonderful feedback! We’re delighted to hear that your recent stay at Four Seasons Hotel Philadelphia was perfect and that our team’s kindness and attention to detail made a positive impact.

It’s always our goal to provide an exceptional experience, and your appreciation is truly rewarding. We look forward to welcoming you back and ensuring your next visit is just as memorable.

Warm regards,
Cornelia

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Reviewed 24 August 2024

Simply the best hotel in which I have ever stayed. The staff is beyond remarkable. The hotel is beautiful and begins with a Disney like scenic elevator ride to the 60th floor lobby. All of the restaurants are wonderful and do not even get me started on the infinity pool on the 57th floor. Truly you would be hard pressed to find a nicer hotel in the world.

Date of stay: August 2024
Trip type: Travelled with family
1  Thank mark j
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cornelia Samara, General Manager at Four Seasons Hotel Philadelphia at Comcast Center, responded to this reviewResponded 27 August 2024

Dear mark j,

Thank you so much for your enthusiastic and glowing review of your recent visit to Four Seasons Hotel Philadelphia! We are thrilled to hear that you consider us the best hotel you have ever stayed in.

Our team works hard to create memorable experiences for our guests, and your kind words affirm their efforts. We are honored to have left such a positive impression on you and are grateful for your high praise.

We look forward to welcoming you back and hope to continue exceeding your expectations.

Warm regards,
Cornelia

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Reviewed 20 August 2024

Still my favorite Four Seasons, one of their best properties. Not just because it's physically stunning, but because of the outstanding service. They always recognize us as returning guests, upgraded our room, and provided multiple amenities over the course of our 8-night stay. Housekeeping is very conscientious and responsive to any request. When our waiter forgot to put our breakfast order in, he comped our beverages, even though it was actually better for us as we had a late-arriving guest joining us, and we appreciated that they didn't rush us or have a problem with that. Even when I inquired about late checkout on a day I knew they were sold out, instead of just saying no, they apologized that they could only give me an extra half hour. That gracious response speaks volumes to their customer service approach, and makes the guest feel valued.
The location is good, and the house car service is much appreciated. I can't imagine wanting to stay anywhere else in Philadelphia.

Date of stay: July 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Seattle98101
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cornelia Samara, General Manager at Four Seasons Hotel Philadelphia at Comcast Center, responded to this reviewResponded 27 August 2024

Dear Seattle98101,

Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that our property continues to be your top choice in Philadelphia.

Our team takes great pride in providing attentive and personalized service, and your feedback reassures us that we’re meeting our goals.

We look forward to welcoming you back on your next visit and hope to continue exceeding your expectations.

Warm regards,
Cornelia

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Reviewed 13 August 2024

We LOVED this place! It's pricey for sure, but it is worth the experience. I noticed that they have some carpet issues in the hall, but then again it had rained a lot so perhaps the humidity was a factor. We loved everything here. The staff was awesome! We enjoyed the pool area. The views are stunning...

Room tip: Splurge on this hotel. It is worth it...
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank centerfield84
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cornelia Samara, General Manager at Four Seasons Hotel Philadelphia at Comcast Center, responded to this reviewResponded 19 August 2024

Dear centerfield84,

Thank you for sharing your enthusiastic review! We're delighted to hear that you loved your stay and found the experience worth it. We're glad you enjoyed the pool area, stunning views, and our dedicated staff. We appreciate your understanding regarding the carpet in the hall and will certainly look into it. We hope to welcome you back for another memorable visit!

Sincerely,
Cornelia

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