As a titanium lifetime member of Marriott I had high hopes for this property. The room was slightly dirty with a faint smell of smoke but I can forgive that. Upon arrival the smoke alarms went off. Exiting the hotel meant going down one of the dirtiest stairwells filled with cigarettes, trash, and general unclealiness. Again forgivable BUT what I can't forgive is the terrible customer service. Upon reviewing my folio after checkout I noticed a hotel restaurant breakfast charge. I called the hotel to inquire as I knew I didn't have said breakfast. I finally received the actual so called signed receipt. Firstly there is no signature. Only a first name---mine which btw is a common name and room numbers crossed off. The time of receipt is After i left the hotel (how do i know this, i had an in person meeting starting before the timestamp on the receipt). Back and forth has commenced and they have refused to acknowledge and refund me. Don't stay here, stay down the street.

The list of complaints is entirely too long to write out. But at the top would be the way the staff dismissive about my concerns. There are many places to stay in Philly, I would suggest picking somewhere else. The building is cool, but that is about the only good thing I can say.

My wife and I are travel agents and like to share our experiences with clients. Our advice for this hotel is to stay down the street at Best Western or Holiday Inn.
First, they gave is keys that didn't work so we had to go get new keys.
We get into the room and try to open the blinds, but they don't work. We broke the chain trying to get them open.

Went to the bathroom. There appeared to be a poop stain on top of the seat and urine drops under the seat.

After I went to the bathroom, I tried to flush the toilet. That didn't work because, after all, number 1 should clog up a toilet.

We called the front desk, who was very nice. She kept this from being a 1-star. I am assuming it was security that brought up the key. As soon as he showed up we about got knocked over by the odor of marijuana.

I had to drop to a one-star review after spending 65 a night for overnight parking. Someone tried to break into my truck. No one can get me answers or even follow up after I ask three valet folks who said they were talking to the supervisor and looking at the video.

No update, after hotel management and valet management said they would investigate and get back to us no one has.