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SanFranciscoGuy634
Sarasota, Florida

Good but Not Truly Great

4.0 of 5 bubblesReviewed 4 weeks ago
Comfortable room but work-table is a "high top" with high chairs - trendy but not comfortable Beware of the "urban experience fee" that will appear automatically on your bill. It's a "resort charge" that is effectively a room charge add-on that cannot be declined. Staff - mostly friendly but the faux-French affect can wear a bit thin particularly if you know French yourself. Staff could use a bit more training that the guest is the point not "how we at this hotel do things." Good breakfast. Great location for walking but very challenging location for traffic and parking. Skip the car. Arrive by Uber or Taxi.
Date of stay: November 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Renay Martin, Owner at Sofitel Philadelphia at Rittenhouse Square, responded to this review
Responded 2 weeks ago
Bonjour SanFranciscoGuy ,

We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Pierre Jotterand
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,583)
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Traveller rating
2,872
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88
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10 - 15 of 4,584 reviews
Reviewed 4 weeks ago

The hotel was beautiful, great location. Lobby bar was fun for evening cocktails. We were upgraded to a suite, which was very nice & very spacious. All the staff was helpful and pleasant. I wanted to leave a review to give special thanks to our bellhop Dominic. We had a small blip with our room at check-in and he was great throughout that process, and friendly when we bumped into him during our stay. We will definitely stay here again. Thanks Dominic!

Date of stay: October 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lisa V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renay Martin, Owner at Sofitel Philadelphia at Rittenhouse Square, responded to this reviewResponded 4 weeks ago

Bonjour vatripfamily5 ,

We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Pierre Jotterand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

The hotel is in an excellent location. It is place in one of the best area of Philadelphia.
We found all of the facilities you can expect about a Sofitel Hotel.
The room was really nice and the staff was always kind and helpful.

Date of stay: October 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Diego F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renay Martin, Owner at Sofitel Philadelphia at Rittenhouse Square, responded to this reviewResponded 4 weeks ago

Bonjour Diego F ,

We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Pierre Jotterand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2024

Good and convenient location. Pleasant interaction with their employees. The room was large, nicely decorated and quiet. The restaurant was good and the breakfast excellent. I enjoyed my stay there.

Date of stay: October 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MrA135
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renay Martin, Owner at Sofitel Philadelphia at Rittenhouse Square, responded to this reviewResponded 5 weeks ago

Bonjour MrA135,

We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Pierre Jotterand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2024

The Sofitel Philadelphia at Ritternhouse Square provided a convenient home base for our recent visit. Perfect location. Great cocktails in the bar. Friendly, efficient service. Any questions we had were answered promptly and with a smile! Highly recommend!

Date of stay: October 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Dave K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renay Martin, Owner at Sofitel Philadelphia at Rittenhouse Square, responded to this reviewResponded 5 weeks ago

Bonjour Dave,

We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Pierre Jotterand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2024

I love this sofitel. Great Location, Nice Bar in the lobby. Staff are great. I have had aryamal(might be misspelled0 and a lovelly young lady next to him. Very nice and superb service. Room is a nice size and immaculate. We have stayed before and will be back. The breakfast cafe is excellent.

Date of stay: October 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Carol Ann D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Renay Martin, Owner at Sofitel Philadelphia at Rittenhouse Square, responded to this reviewResponded 5 weeks ago

Bonjour Carol Ann D ,

We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Pierre Jotterand
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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