Every review needs proper context - this was a family visit on a weekend in the Summer. Not being native to Philly that could be relevant.

First the positives - service is excellent here. Valet is a mess with construction and traffic but team out front is great. Front of house and club service great.

When power went out for hours and elevators lost lights and stalled out on floors at night, the guys worked so hard to help us get to our rooms safely. Why the power went out? Who knows.

And the bar scene in the lobby was lively and looked fun if I was on couples trip or business.

But let's be clear - the location was awful and impacted our stay. On way in from dinner we almost got run over by motorcycle gang racing on both sides of the street w cops chasing them, got run into by a buck naked woman high on something and then followed into the hotel by a scary guy drunk or high or something who grabbed my wife and then fell down the stairs at which point security quickly surrounded him (so again good service here) but come on!

I am on a quiet family weekend trip and staying at the ritz - when we finally settled into bed we enjoyed the motorcycle gang sound from the street below until 3am!

Anyway - we checked out early after 1 night. That was enough. Forever. Oh and for the record, we love ritz Carlton's and will stay at others in the months and years to come. But not Philly.

This review is to simply THANK the following personnel:

Front desk Vy, Concierge James, and Sheldon at the Lounge.

These wonderful people made our stay at the Ritz so much more special and memorable!!!

We had a suite (2301) and the view was facing City Hall...Wow!!! Absolutely stunning!!!

At the lounge, the food and drinks were endless and of highest quality.

The location is so central...perfect for both business and pleasure. Will definitely return again.

Hugs and kisses from Canada!!!