We’ve stayed at the Sheraton University City Hotel so many times over the years, it’s starting to feel like a second home! It’s clean and comfortable, and we really appreciate the warmth of the staff. They've been amazing! We are met with smiles every time we stay here. Nicole has been absolutely terrific, often working behind the scenes to make sure our stays are comfortable. It was great to be able to connect with Chris ahead of our visit. He made sure to reserve a room on a higher floor with our preferred view, which we really appreciated! Anthony, Montrose, Tyrae, Chris, and Nezha at the front desk were wonderful, as usual, and asked how our family has been since our last visit. Everyone was very hospitable and just genuinely nice! The hotel is planning a major renovation, so Anthony offered to take us on a tour of the new model room, which is very bright, modern, and functional. When our card key wasn’t working, Jessie from Housekeeping confirmed with the supervisor Katrina that it was ok to open the room to allow us to put our luggage inside while we ran back to the front desk to have the cards re-keyed. The hotel offers a really nice buffet breakfast in their ballroom during family weekends for the local universities, and we were welcomed with smiles and hugs by the Club Lounge staff, including Jackie, Theresa, and Margaret. All of the Club Lounge staff are incredible and always make us feel at home! The entire team at the Sheraton has always been focused on making our stays comfortable, and that’s the reason we keep coming back!
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