The hotel is ok, but what made it great was Jonathan at the front desk. He was so polite, kind and willing to help that I even overlooked the fact that the hotel has its problems. I wish that at every hotel I has a Jonathan because it would be a better experience if we did.
Thank you for your great review. At Sheraton Philadelphia University City Hotel, we work hard to offer high-quality service to every guest. We will share your compliments with Jonathan to give him the recognition he deserves. It was a pleasure having you here, and we hope you return soon!
Sincerely,
Nicole Ramamurthy
Hotel Manager
The staff were very friendly and helpful. Jonathan at the front desk was extremely courteous and thoughtful. Everybody else in the front desk and the executive lounge were equally helpful. The location is really convenient for Univ of Pennsylvania.
Thank you for reviewing Sheraton Philadelphia University City Hotel! We're glad you had a comfortable stay, and it's wonderful to know Jonathan and our team provided top-notch service. We look forward to welcoming you back for another convenient stay!
Sincerely,
Nicole Ramamurthy
Hotel Manager
I’m highly recommend this hotel for you and your family to stay. I always stay at this hotel since my daughter is a junior student in UPenn. The hotel staffs are very friendly and professional. Especially, the receptionist, Jonathan who is so helpful and knowledgeable. He is not only providing an excellent service, he is also giving us advice about dining, sightseeing and other activities. I was very impressed with his service and the quality of the hotel. I really appreciate his hospitality and service. Thank you, Jonathan! Lucy
Dear Lucy Z,
Thank you for your kind remarks about your recent visit. We’re thrilled to hear you enjoyed your time with us and that we could provide you with the excellent service you deserve. We’ll make sure to pass your comments on to Jonathan. We know it will brighten his day! Thanks again. We are excited for your next stay!
Sincerely,
Nicole Ramamurthy
Hotel Manager
I came to the hotel after two weeks in hospital with a broken pelvis. My wife had already been staying in the hotel and was very well looked after while I was recovering post surgery. I joined her at Sheraton University hotel on September 27th. Everyone has been very kind and most helpful and I would like to mention the following staff for special praise,
Yesenie our house keeper,
Teresa, Jackie and Margaret from the breakfast club
Nezha, Johnathan, Jones, Chris and TY from reception and the front desk
Indeed everyone was helpful particularly in consideration of my injury.
Best wishes to you all and hope we will see you again one day.
Sean McGonagle
Dear Sean,
Thank you for your wonderful review. We're happy to hear that we can provide you and your wife with a pleasant experience during a difficult time. It is wonderful to hear that the staff made such a positive impact on your stay and we'll be sure to pass along your satisfaction to the team members mentioned. It was a pleasure having you and your wife and we look forward to welcoming you back.
Sincerely,
Nicole Ramamurthy
Hotel Manager
Our stay at the Sheraton University City hotel was unexpected as it followed my husband’s cycling accident, broken hip and two weeks at Pen Presbyterian hospital. We came from the UK on cycling holidays with American friends.
I can’t thank enough for all the kind help and support we received from all the hotel staff starting with the front line desk naming Johnathan, Jones, Nezha and Ty always kindly enquiring about my husband’s welfare and offering their support.
I am especially grateful to the Operational Manager, Chris who was extremely helpful and sympathetic and offered the most suitable room on my husband’s discharge from hospital which met his post surgery needs. He also kindly liaised with our insurance company.
The lovely breakfast team Teresa, Jackie and Margaret were always welcoming, friendly and ready to help making our stay enjoyable.
The room was always clean and well attended by our friendly and efficient Yesenie.
Considering the unfortunate circumstances of our stay due to my husband’s accident I couldn’t have asked for better support and caring attitude from the hotel staff. These made our stay a wonderful and memorable experience, which I am sure has contributed to my husband’s positive recovery, and for which I am forever grateful.
Dear Ewa,
Thank you for sharing your heartfelt experience at the Sheraton Philadelphia University City Hotel. We are truly honored to have been part of your journey during such a challenging time. Our team, including Johnathan, Jones, Nezha, and Ty, strives to provide compassionate support, and it is heartwarming to know that their kindness made a difference for you and your husband. We are especially grateful for your recognition of Chris, our Operational Manager, for ensuring you had the perfect room to accommodate your husband's needs after his discharge. It is wonderful to hear that our breakfast team—Teresa, Jackie, and Margaret—also created a welcoming atmosphere to enhance your stay. We appreciate your kind words about our staff, as their dedication truly reflects our commitment to guest satisfaction. We wish your husband a smooth and speedy recovery, and we hope to welcome you back in the future for a more leisurely visit.
Sincerely,
Nicole Ramamurthy
Hotel Manager
