We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Sheraton Philadelphia University City Hotel
Contact accommodation for availability.
There are similar hotels available.
View all
Sheraton Philadelphia University City Hotel
Ewa M

Wonderful staff, wonderful experience

Review of Sheraton Philadelphia University City Hotel
5.0 of 5 bubblesReviewed 5 Oct 2024via mobile
Our stay at the Sheraton University City hotel was unexpected as it followed my husband’s cycling accident, broken hip and two weeks at Pen Presbyterian hospital. We came from the UK on cycling holidays with American friends.

I can’t thank enough for all the kind help and support we received from all the hotel staff starting with the front line desk naming Johnathan, Jones, Nezha and Ty always kindly enquiring about my husband’s welfare and offering their support.

I am especially grateful to the Operational Manager, Chris who was extremely helpful and sympathetic and offered the most suitable room on my husband’s discharge from hospital which met his post surgery needs. He also kindly liaised with our insurance company.

The lovely breakfast team Teresa, Jackie and Margaret were always welcoming, friendly and ready to help making our stay enjoyable.

The room was always clean and well attended by our friendly and efficient Yesenie.

Considering the unfortunate circumstances of our stay due to my husband’s accident I couldn’t have asked for better support and caring attitude from the hotel staff. These made our stay a wonderful and memorable experience, which I am sure has contributed to my husband’s positive recovery, and for which I am forever grateful.
Date of stay: October 2024
Trip type: Travelled as a couple
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this review
Responded 7 Oct 2024
Dear Ewa,
Thank you for sharing your heartfelt experience at the Sheraton Philadelphia University City Hotel. We are truly honored to have been part of your journey during such a challenging time. Our team, including Johnathan, Jones, Nezha, and Ty, strives to provide compassionate support, and it is heartwarming to know that their kindness made a difference for you and your husband. We are especially grateful for your recognition of Chris, our Operational Manager, for ensuring you had the perfect room to accommodate your husband's needs after his discharge. It is wonderful to hear that our breakfast team—Teresa, Jackie, and Margaret—also created a welcoming atmosphere to enhance your stay. We appreciate your kind words about our staff, as their dedication truly reflects our commitment to guest satisfaction. We wish your husband a smooth and speedy recovery, and we hope to welcome you back in the future for a more leisurely visit.

Sincerely,
Nicole Ramamurthy
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels

The Windsor Suites

Get rewarded with One Key
  • Booking.com
  • ZenHotels.com
    $261
  • Official Site
    $271
2,739 reviews
2.2 km from Sheraton Philadelphia University City Hotel
Free Wifi
Pool
Liberte Lounge Bar
This is one of the most booked hotels in Philadelphia over the last 60 days.

Sofitel Philadelphia at Rittenhouse Square

  • Hotels.com
  • Sofitel
    $324
  • Algotels
4,584 reviews
2.2 km from Sheraton Philadelphia University City Hotel
Free Wifi
Restaurant
Visit hotel website
Queen Pod

Motto By Hilton Philadelphia Rittenhouse Square

Save with Hilton Honours Rewards
  • Booking.com
  • Expedia.com
    $255
  • Hotels.com
654 reviews
1.9 km from Sheraton Philadelphia University City Hotel
Free Wifi
Restaurant
Visit hotel website
Hotel entrance

Cambria Hotel Philadelphia

  • Hotels.com
  • ZenHotels.com
    $171
  • Algotels
513 reviews
2.7 km from Sheraton Philadelphia University City Hotel
Free Wifi
Restaurant
Visit hotel website
Exterior

Canopy By Hilton Philadelphia Center City

Save with Hilton Honours Rewards
  • Hotels.com
  • Expedia.com
    $374
  • Booking.com
349 reviews
3.0 km from Sheraton Philadelphia University City Hotel
Free Wifi
Restaurant
Visit hotel website
Outdoor Seating

Sonesta Philadelphia Rittenhouse Square

  • Hotels.com
  • Official Website
    $295
  • Algotels
2,160 reviews
2.0 km from Sheraton Philadelphia University City Hotel
Outdoor pool
Restaurant
Visit hotel website
Exterior

Doubletree By Hilton Hotel Philadelphia Center City

Save with Hilton Honours Rewards
  • Booking.com
  • Expedia.com
    $252
  • Hotels.com
4,470 reviews
2.7 km from Sheraton Philadelphia University City Hotel
Pool
Heated pool
Visit hotel website
Exterior

Hilton Philadelphia At Penn's Landing

Save with Hilton Honours Rewards
  • Booking.com
  • Expedia.com
    $289
  • Hotels.com
3,823 reviews
4.6 km from Sheraton Philadelphia University City Hotel
Free Wifi
Pool
Visit hotel website

Hilton Garden Inn Philadelphia Center City

Save with Hilton Honours Rewards
  • Booking.com
  • Expedia.com
    $238
  • Hotels.com
2,694 reviews
3.1 km from Sheraton Philadelphia University City Hotel
Free Wifi
Pool
Visit hotel website
Exterior

Courtyard Philadelphia City Avenue

  • Hotels.com
  • Expedia.com
    $306
  • travelup.com
244 reviews
5.9 km from Sheraton Philadelphia University City Hotel
Free Wifi
Pool
Visit hotel website
View more hotels in Philadelphia
Reviews (2,277)
Filter reviews
2,277 results
Traveller rating
1,295
518
286
106
72
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
1,295
518
286
106
72
Show reviews that mention
All reviews university city the club lounge front desk street station fitness center convenient location across the street few blocks teresa penn tammy drexel rodney universities conference chop wawa
Selected filters
Filter
Updating list...
33 - 38 of 2,277 reviews
Reviewed 4 October 2024
Extraordinary assistance at check-in

Comfortable hotel, clean, quiet. Close to UPENN Hospital.
Booked two nights with points. Change of plans and needed to cancel the second night. Turns out they canceled the first night. First desk clerk told me I needed to go online with Bonvoy to straighten it out. After a fair amount of anguish and confusion, the other desk attendant picked up on my frustration and spent several minutes straightening out my reservation. The attendant’s name was Tyrae. I couldn’t express my appreciation enough for his extra support and attention.

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Ask Louis M about Sheraton Philadelphia University City Hotel
Thank Louis M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 6 October 2024

Dear Louis,
Thank you for your wonderful feedback! We're delighted you had a comfortable and clean stay and appreciated our quiet atmosphere. It's also great to know that Tyrae was able to assist you effectively with your reservation issues and provide the support you needed. We’ll be sure to pass along your appreciation, and we hope to welcome you back to Sheraton Philadelphia University City Hotel for another enjoyable stay!

Sincerely,
Nicole Ramamurthy
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2024
Ty and his staff at the welcoming area were top notch. They provided valuable information and made our stay enjoyable.

The staff was superior and being new to the area they gave us helpful advice and guidance that enhanced our stay. Gave us directions for walking to the local medical facilities. Provided tips on some of the best dining in the area and answered all questions regarding parking procedures.

Date of stay: September 2024
Trip type: Travelled with family
Ask William W about Sheraton Philadelphia University City Hotel
Thank William W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 24 September 2024

Dear William,
I'm glad to hear that Ty and his team made such a positive impact on your stay! It’s wonderful that they could provide you with helpful advice and guidance during your time here. Our entire team here at Sheraton Philadelphia University City Hotel strives to ensure our guests have an enjoyable experience, and your kind words mean a lot. We hope to see you again soon!

Sincerely,
Nicole Ramamurthy
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2024
Wonderful, courteous staff!

As always, the Sheraton was comfortable, clean and awesome. During check-in, Chris Santiago helped ensure our stay was smooth as possible. We have medically complex, special needs son and it can be difficult to travel. Chris helped get us the best room to meet our particular needs and ensured a normally stressful time was happily stress-free!

Date of stay: September 2024
Trip type: Travelled with family
Ask Amanda W about Sheraton Philadelphia University City Hotel
Thank Amanda W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 19 September 2024

Dear Amanda,
Thank you for your great review. It's wonderful to hear your time here at Sheraton Philadelphia University City Hotel was so stress-free and comfortable, and we'll share your compliments with Chris. We hope to see you again soon!

Sincerely,
Nicole Ramamurthy
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2024
Sheraton September 2024

I’m visiting Philly with family and this has been a wonderful trip. The Sheraton is in a prime safe location with nearby restaurants and things to do. I had the time to work out at the gym, and enjoy breakfast in the Club lounge. Margaret from Jamaica, Teresa and Jackie were very hospitable in the club lounge and made sure I ate well. Anthony and Tyrae at the front desk shared great places to go eat at in the evening. So even though the hotel is being remodeled, the staff makes all the difference. Thank you all.

Date of stay: September 2024
Trip type: Travelled with family
Ask Carrie C about Sheraton Philadelphia University City Hotel
Thank Carrie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 11 September 2024

Dear Carrie,
Thank you for your kind words! We are honored you chose Sheraton Philadelphia University City Hotel while visiting family and delighted you had such a wonderful stay. Our team truly is one of the best in the business, so we appreciate you highlighting so many of our team members by name. It was a pleasure having you here, and we all look forward to going above and beyond for you again on your next visit!

Sincerely,
Nicole Ramamurthy
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2024
Great Service

The Sheraton University City was a great place to stay. Prime location near Penn & Drexel. I especially appreciated the lovely conversation with Margaret, Jackie, and Teresa everyone morning at breakfast. Their positivity was infectious and the perfect way to start the day (while also serving up a delightful breakfast in the lounge.)

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Ask Jenna S about Sheraton Philadelphia University City Hotel
Thank Jenna S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 3 September 2024

Dear Jenna,
Thank you for sharing this great review of Sheraton Philadelphia University City Hotel. We're delighted you enjoyed starting your day with our tasty breakfast, and we'll let Margaret, Jackie, and Teresa know you appreciated their friendly service! Please join us again soon.

Sincerely,
Nicole Ramamurthy
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews
1…678…