As always, the Sheraton was comfortable, clean and awesome. During check-in, Chris Santiago helped ensure our stay was smooth as possible. We have medically complex, special needs son and it can be difficult to travel. Chris helped get us the best room to meet our particular needs and ensured a normally stressful time was happily stress-free!
Dear Amanda,
Thank you for your great review. It's wonderful to hear your time here at Sheraton Philadelphia University City Hotel was so stress-free and comfortable, and we'll share your compliments with Chris. We hope to see you again soon!
Sincerely,
Nicole Ramamurthy
Hotel Manager
I’m visiting Philly with family and this has been a wonderful trip. The Sheraton is in a prime safe location with nearby restaurants and things to do. I had the time to work out at the gym, and enjoy breakfast in the Club lounge. Margaret from Jamaica, Teresa and Jackie were very hospitable in the club lounge and made sure I ate well. Anthony and Tyrae at the front desk shared great places to go eat at in the evening. So even though the hotel is being remodeled, the staff makes all the difference. Thank you all.
Dear Carrie,
Thank you for your kind words! We are honored you chose Sheraton Philadelphia University City Hotel while visiting family and delighted you had such a wonderful stay. Our team truly is one of the best in the business, so we appreciate you highlighting so many of our team members by name. It was a pleasure having you here, and we all look forward to going above and beyond for you again on your next visit!
Sincerely,
Nicole Ramamurthy
Hotel Manager
The Sheraton University City was a great place to stay. Prime location near Penn & Drexel. I especially appreciated the lovely conversation with Margaret, Jackie, and Teresa everyone morning at breakfast. Their positivity was infectious and the perfect way to start the day (while also serving up a delightful breakfast in the lounge.)
Dear Jenna,
Thank you for sharing this great review of Sheraton Philadelphia University City Hotel. We're delighted you enjoyed starting your day with our tasty breakfast, and we'll let Margaret, Jackie, and Teresa know you appreciated their friendly service! Please join us again soon.
Sincerely,
Nicole Ramamurthy
Hotel Manager
I absolutely enjoyed my 2 day stay at the Sheraton. We were greeted by Christopher Santiago, Feint Desk Agent and he was the absolute best! He was so accommodating of met all of mine and my parents needs, He made our early check-in process smoother than I’ve had it go and even walked me through the next phase of my upgrade process. I would highly recommend this hotel whether here on business or vacation. The wi-fi works great and it’s close to everything.
I also need to give a shout out to the evening Agent or Manager, Tye. He introduced me to the foodie selections in and around Philadelphia as well as provided some interesting landmarks to visit.
Overall, the staff were all super friendly, the hotel is undergoing a transformation, I.e., the pool was closed for renovations and the hotel is a little older than I like, but it was a great stay and they are working to improve the overall aesthetics of the hotel, so I was pleased.
Thank you! It was a pleasure to have you as our guest at Sheraton Philadelphia University City Hotel, and we are delighted you enjoyed your stay. Christopher and Tye are just a few of our amazing team members, and they will be thrilled to know they helped make your stay so wonderful. We look forward to welcoming you back on future trips to Philly.
Sincerely,
Nicole Ramamurthy
Hotel Manager
The room was very clean and the staff is beyond helpful and friendly. Jonathan, at the front desk, always greeted us with a smile and helped us with all of our questions and needs. The location is perfect for us. Restaurants are within walking distance and so is CHOP (our reason for coming here).
It was our pleasure to host you at Sheraton Philadelphia University City Hotel. You can always depend on our hotel for warm hospitality, and we'll let Jonathan know you appreciated his friendly and attentive service. We're glad our location worked perfectly for your needs. If you ever need accommodations in our area again, we hope to be the first hotel that comes to mind.
Sincerely,
Nicole Ramamurthy
Hotel Manager
