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Carrie L.

Sheraton September 2024

5.0 of 5 bubblesReviewed 10 Sept 2024
I’m visiting Philly with family and this has been a wonderful trip. The Sheraton is in a prime safe location with nearby restaurants and things to do. I had the time to work out at the gym, and enjoy breakfast in the Club lounge. Margaret from Jamaica, Teresa and Jackie were very hospitable in the club lounge and made sure I ate well. Anthony and Tyrae at the front desk shared great places to go eat at in the evening. So even though the hotel is being remodeled, the staff makes all the difference. Thank you all.
Date of stay: September 2024
Trip type: Travelled with family
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General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this review
Responded 10 Sept 2024
Dear Carrie,
Thank you for your kind words! We are honored you chose Sheraton Philadelphia University City Hotel while visiting family and delighted you had such a wonderful stay. Our team truly is one of the best in the business, so we appreciate you highlighting so many of our team members by name. It was a pleasure having you here, and we all look forward to going above and beyond for you again on your next visit!

Sincerely,
Nicole Ramamurthy
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 September 2024

The Sheraton University City was a great place to stay. Prime location near Penn & Drexel. I especially appreciated the lovely conversation with Margaret, Jackie, and Teresa everyone morning at breakfast. Their positivity was infectious and the perfect way to start the day (while also serving up a delightful breakfast in the lounge.)

Date of stay: August 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jenna S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 3 September 2024

Dear Jenna,
Thank you for sharing this great review of Sheraton Philadelphia University City Hotel. We're delighted you enjoyed starting your day with our tasty breakfast, and we'll let Margaret, Jackie, and Teresa know you appreciated their friendly service! Please join us again soon.

Sincerely,
Nicole Ramamurthy
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 September 2024

I absolutely enjoyed my 2 day stay at the Sheraton. We were greeted by Christopher Santiago, Feint Desk Agent and he was the absolute best! He was so accommodating of met all of mine and my parents needs, He made our early check-in process smoother than I’ve had it go and even walked me through the next phase of my upgrade process. I would highly recommend this hotel whether here on business or vacation. The wi-fi works great and it’s close to everything.

I also need to give a shout out to the evening Agent or Manager, Tye. He introduced me to the foodie selections in and around Philadelphia as well as provided some interesting landmarks to visit.

Overall, the staff were all super friendly, the hotel is undergoing a transformation, I.e., the pool was closed for renovations and the hotel is a little older than I like, but it was a great stay and they are working to improve the overall aesthetics of the hotel, so I was pleased.

Date of stay: September 2024
Trip type: Travelled with family
Thank Michelle M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 3 September 2024

Thank you! It was a pleasure to have you as our guest at Sheraton Philadelphia University City Hotel, and we are delighted you enjoyed your stay. Christopher and Tye are just a few of our amazing team members, and they will be thrilled to know they helped make your stay so wonderful. We look forward to welcoming you back on future trips to Philly.

Sincerely,
Nicole Ramamurthy
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2024

The room was very clean and the staff is beyond helpful and friendly. Jonathan, at the front desk, always greeted us with a smile and helped us with all of our questions and needs. The location is perfect for us. Restaurants are within walking distance and so is CHOP (our reason for coming here).

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nancy P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 27 August 2024

It was our pleasure to host you at Sheraton Philadelphia University City Hotel. You can always depend on our hotel for warm hospitality, and we'll let Jonathan know you appreciated his friendly and attentive service. We're glad our location worked perfectly for your needs. If you ever need accommodations in our area again, we hope to be the first hotel that comes to mind.

Sincerely,
Nicole Ramamurthy
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2024

My family and I had a wonderful stay there. We had to move our kid in to his univesrsity so it was quite a stressful time. The staff there, especially Jonathan (front desk), Margaret and Theresa (food services) were very plesasnt to deal with. They went out of their way to acccomodate oftent times our last minute requests. Thank you for making our stay less stressful. Keep up the good work

Room tip: best hotel in the area
Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vitus L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 27 August 2024

Dear Vitus,
We enjoyed hosting your family at Sheraton Philadelphia University City Hotel. It was our pleasure to accommodate your requests, and we'll certainly share your appreciation with Jonathan, Margaret, and Theresa. Please join us again next time you're in town!

Sincerely,
Nicole Ramamurthy
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2024

Staying here at the Sheraton while we were moving our son into University.

So far the experience has been very good.
However, one particular daily experience is exceeding expectations and that is how the 3 incredible people dedicated to the Club breakfast handle their duties.
Teresa, Jackie and Margaret are incredible at what they do.
Starting our day with an interaction with them only makes the day better and more positive.
Don't know who from the Sheraton will see this, but whoever it is, know that you have some wonderful people in this role.
These 3 should be commended.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jason J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 24 August 2024

Dear Jason,
Thank you for sharing such wonderful feedback about your stay at Sheraton Philadelphia University City Hotel! We're delighted that your experience has been excellent, especially with the exceptional service provided by Teresa, Jackie, and Margaret. Your recognition of their dedication and positivity is truly appreciated, and we will make sure they are commended for their outstanding work. We look forward to welcoming you back and continuing to exceed your expectations.

Sincerely,
Nicole Ramamurthy
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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