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Vitus L

Wonderful Experience

5.0 of 5 bubblesReviewed 26 Aug 2024
My family and I had a wonderful stay there. We had to move our kid in to his univesrsity so it was quite a stressful time. The staff there, especially Jonathan (front desk), Margaret and Theresa (food services) were very plesasnt to deal with. They went out of their way to acccomodate oftent times our last minute requests. Thank you for making our stay less stressful. Keep up the good work
Date of stay: August 2024
Room Tip: best hotel in the area
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this review
Responded 27 Aug 2024
Dear Vitus,
We enjoyed hosting your family at Sheraton Philadelphia University City Hotel. It was our pleasure to accommodate your requests, and we'll certainly share your appreciation with Jonathan, Margaret, and Theresa. Please join us again next time you're in town!

Sincerely,
Nicole Ramamurthy
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,260)
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Reviewed 23 August 2024

Staying here at the Sheraton while we were moving our son into University.

So far the experience has been very good.
However, one particular daily experience is exceeding expectations and that is how the 3 incredible people dedicated to the Club breakfast handle their duties.
Teresa, Jackie and Margaret are incredible at what they do.
Starting our day with an interaction with them only makes the day better and more positive.
Don't know who from the Sheraton will see this, but whoever it is, know that you have some wonderful people in this role.
These 3 should be commended.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jason J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 24 August 2024

Dear Jason,
Thank you for sharing such wonderful feedback about your stay at Sheraton Philadelphia University City Hotel! We're delighted that your experience has been excellent, especially with the exceptional service provided by Teresa, Jackie, and Margaret. Your recognition of their dedication and positivity is truly appreciated, and we will make sure they are commended for their outstanding work. We look forward to welcoming you back and continuing to exceed your expectations.

Sincerely,
Nicole Ramamurthy
Hotel Manager

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Reviewed 20 August 2024

Nice, clean hotel with a great Chinese restaurant in the building. I’m a cancer patient here for an appointment at Penn Medicine. Jonathan who checked us in was beyond kind and helpful when we arrived! That helps so much when here under stressful conditions.

Date of stay: August 2024
Trip type: Travelled with family
Thank PJ G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 22 August 2024

Thank you for taking the time to share your experience while staying at Sheraton Philadelphia University City Hotel. The comfort and cleanliness of our hotel, along with the convenience of our amazing restaurant, Sang Kee Noodle House, aims to provide a welcoming retreat. Jonathan's exceptional kindness and support during your stay, especially under challenging circumstances, reflect the care we strive to offer. Wishing you all the best, and we hope to have the opportunity to serve you again in the future.

Sincerely,
Nicole Ramamurthy
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2024

The hotel is so nice! I especially loved the breakfast every morning. Teresa, Jackie & Margaret were the absolute best! They greeted us in the morning and the breakfasts were so beautifully laid out and so delicious. They are friendly, kind and so welcoming. They paid attention to every detail for us! Please let them know how much we enjoyed our stay because of them! And thank you them for everything too please. They are such an asset to your hotel!

Room tip: Teresa, Jackie and Margaret are excellent! They provided a delicious beautiful breakfast for us and were so kind to us as well!
Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Mary Anne M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 19 August 2024

Dear Mary Anne,
Thank you for sharing this lovely review of Sheraton Philadelphia University City Hotel. We take pride in delivering exceptional service, so we'll certainly let Teresa, Jackie, and Margaret know you appreciated their hard work at breakfast! Please join us again soon.

Sincerely,
Nicole Ramamurthy
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2024

The location was very convenient, the hotel was clean and met all of our travel needs, and we also had great interactions with the hotel staff. The check in process was quick and smooth, and the cleaning team was accommodating. Ty went above and beyond during our stay and we were grateful for him.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Emily P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 18 August 2024

Dear Emily
We're delighted to hear that our convenient location and clean accommodations met all your travel needs. It's wonderful to know that Ty and our staff provided exceptional service during your stay. We’ll be sure to pass along your kind words. Thank you for sharing your experience, and we hope to welcome you back to Sheraton Philadelphia University City Hotel soon!

Sincerely,
Nicole Ramamurthy
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2024

I've only been here two days and feel like I want to live here. I got a small clean room (what I asked for) with great service. I thought that I had accidentally given the secret king's password, but I've seen the staff also treat others as honored guests. "Ty" is responsible for the first impression; he and the others are responsible for a lasting impression. Thank you.
If you work at a services job anywhere nearby, stop here and see what your business SHOULD look like.

Date of stay: August 2024
Trip type: Travelled solo
Thank 356Mike59
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 15 August 2024

Dear Mike,
It brightens our day to know that you had a fantastic stay with us! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. You can be sure we'll share your compliments with Ty and the rest of them! Receiving recognition for our impeccable accommodations is always appreciated as well. Thank you for your perfect rating, and we hope you return soon!

Sincerely,
Nicole Ramamurthy
Hotel Manager

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