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Mary Anne M

My hotel stay was fabulous! Thank you to Teresa, Jackie and Margaret for everything they did to make ou stay beautiful!

5.0 of 5 bubblesReviewed 18 Aug 2024
The hotel is so nice! I especially loved the breakfast every morning. Teresa, Jackie & Margaret were the absolute best! They greeted us in the morning and the breakfasts were so beautifully laid out and so delicious. They are friendly, kind and so welcoming. They paid attention to every detail for us! Please let them know how much we enjoyed our stay because of them! And thank you them for everything too please. They are such an asset to your hotel!
Date of stay: July 2024
Room Tip: Teresa, Jackie and Margaret are excellent! They provided a delicious beautiful breakfast for us...
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this review
Responded 19 Aug 2024
Dear Mary Anne,
Thank you for sharing this lovely review of Sheraton Philadelphia University City Hotel. We take pride in delivering exceptional service, so we'll certainly let Teresa, Jackie, and Margaret know you appreciated their hard work at breakfast! Please join us again soon.

Sincerely,
Nicole Ramamurthy
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,260)
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27 - 32 of 2,260 reviews
Reviewed 17 August 2024

The location was very convenient, the hotel was clean and met all of our travel needs, and we also had great interactions with the hotel staff. The check in process was quick and smooth, and the cleaning team was accommodating. Ty went above and beyond during our stay and we were grateful for him.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Emily P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 18 August 2024

Dear Emily
We're delighted to hear that our convenient location and clean accommodations met all your travel needs. It's wonderful to know that Ty and our staff provided exceptional service during your stay. We’ll be sure to pass along your kind words. Thank you for sharing your experience, and we hope to welcome you back to Sheraton Philadelphia University City Hotel soon!

Sincerely,
Nicole Ramamurthy
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2024

I've only been here two days and feel like I want to live here. I got a small clean room (what I asked for) with great service. I thought that I had accidentally given the secret king's password, but I've seen the staff also treat others as honored guests. "Ty" is responsible for the first impression; he and the others are responsible for a lasting impression. Thank you.
If you work at a services job anywhere nearby, stop here and see what your business SHOULD look like.

Date of stay: August 2024
Trip type: Travelled solo
Thank 356Mike59
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 15 August 2024

Dear Mike,
It brightens our day to know that you had a fantastic stay with us! Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. You can be sure we'll share your compliments with Ty and the rest of them! Receiving recognition for our impeccable accommodations is always appreciated as well. Thank you for your perfect rating, and we hope you return soon!

Sincerely,
Nicole Ramamurthy
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2024

This was a nice hotel. We liked the location as we were there to see UPenn. Staff was knowledgeable and helpful. Room was nice. We were in a Club room and took advantage of the lounge on a couple occasions. We tend to stay over in the Rittenhouse area when we visit Philadelphia, but I was pleasantly surprised with this hotel. I'd recommend it for anyone wanting to stay in the University City part of town.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dina F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 15 August 2024

We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our excellent location, hospitable team, and lovely accommodations helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

Sincerely,
Nicole Ramamurthy
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2024 via mobile

The lobby area has been updated but the hallways on the room floors and the room itself is very out dated and the old carpets have a musty smell. There are also ripped carpets and stains on the walls everywhere. So, I do not recommend that you stay here.

Date of stay: July 2024
Trip type: Travelled on business
Thank sungtec
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 8 August 2024

Dear Sungtec,
While we always appreciate hearing from our guests, we are surprised and saddened to learn that you had a disappointing visit. Please know we pride ourselves on our spotless, comfortable accommodations, so we will be sure to share your concerns with our team. We are grateful for your time and wish you well as your travels continue.

Sincerely,
Nicole Ramamurthy
Hotel Manager

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Reviewed 5 August 2024

We had a horrible airport experience and booked the Sheraton at the last minute to wait out an airport delay. As soon as we walked in at 11pm, Ty at the front desk immediately got us a room, gave the kids a toy box to choose a toy and set us up in our room within like 3 minutes. Best travel experience of a rough travel day. We would definitely stay again.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Benjamin E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
General Manager, General Manager at Sheraton Philadelphia University City Hotel, responded to this reviewResponded 6 August 2024

Dear Benjamin,
Thank you for the wonderful review of Sheraton Philadelphia University City Hotel! We're thrilled to hear Ty made your unexpected stay so pleasant. If you travel to Philadelphia again, we’d love to welcome you back. Safe travels!

Sincerely,
Nicole Ramamurthy
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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