Only stayed one night and glad. Hôtel is very tired and rooms need urgent update. The ceiling in my room was coming down and walls were grubby. Air conditioning was so loud had to switch it off. Staff were friendly and location was good for my work.
Dear Paul,
Thank you for sharing your feedback. While we are glad you found our team friendly and the location convenient, we are disappointed to hear about the room's condition and AC issue. Your input is valuable to us and we will prioritize urgent updates to improve. We hope to welcome you back in the future to provide a better overall experience.
Sincerely,
Nicole Ramamurthy
Hotel Manager
If I was reading this hotel on the staff and customer service only, I would have given it 5 stars. The ladies in the club lounge (Teresa, Margaret, and Jackie) were great during our entire stay. They welcomed us every morning and provided a great breakfast to start the day.
The hotel loses stars when it comes to upkeep. The walls were dirty, there was a hole in the wall in the bathroom. The carpet near the AC unit was gross and there was an odd white film on the walls under the windows. The elevators made me nervous because they jerked quite a bit. The lobby had an odd smell, that I can't say was awful but it wasn't pleasant.
I just thinks the whole could use a refresh and a good cleaning, but the staff are the real highlight here!
Dear Jamie,
Thank you so much for taking the time to share your thoughts on your recent visit. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. You can be sure we will share your compliments with Teresa, Margaret, and Jackie! However, we regret that our accommodations and appearance fell short of expectations. Providing clean, comfortable, and well-maintained lodgings and facilities is crucial to us, so we will use your feedback as a learning tool as we work to make positive changes. We hope to welcome you back in the future for an even better stay worthy of a perfect rating!
Sincerely,
Nicole Ramamurthy
Hotel Manager
Ty, the front desk agent, was by far the best front desk agent I’ve ever met and I traveled all over the world. We had a very difficult time getting here—flight canceled, luggage lost, etc. and he made sure we were taken care of. Every time we needed something, he was there to help. I think he should be a corporate trainer for Sheraton/Marriott as he is that good. Thank you Ty for a great stay!
Dear Daphne,
Thank you for your positive feedback. It's wonderful to hear that Ty made such a positive impact on your stay, especially after your challenging journey. His dedication and exceptional service are truly commendable. We're grateful for your kind words and will certainly share them with Ty. We look forward to welcoming you back for another great stay here at Sheraton Philadelphia University City Hotel.
Sincerely,
Nicole Ramamurthy
Hotel Manager
Nestled on the University of Pennsylvania campus, I was greeted cheerfully by Nezha. She's from Rabat, the capital city of Morocco. While sharing some pleasant conversation, she let me know I had been upgraded to this corner suite on the Club Floor. I have some amazing views and am relaxing for the night, which I needed after being on the go for two weeks. The trip from the airport was interesting. I skipped the airport express train, taking a bus and then a tram. Looking forward to a great week of professional development at the National Constitution Center.
We're so happy to know that you enjoyed everything about your time with us, including our team's amazing service. We will be sure to pass your compliments along to Nezha and we hope to see you again soon.
Sincerely,
Nicole Ramamurthy
Hotel Manager
Room was pretty standard hotel room. We did have a nice view of the UPenn campus from the 10th floor.
Two issues: an old bar of open, used soap was left in the shower. Also, no complimentary breakfast with the price of the hotel per night is unacceptable.
Staff was friendly.
Parking was convenient, but pricey.
Overall, location to UPenn is what makes this hotel worth it.
Dear Aolejer,
Thank you for sharing your review of Sheraton Philadelphia University City Hotel. We're glad you appreciated the view and our friendly staff. It’s also great to know our location near UPenn was a positive aspect of your visit. Your feedback regarding the bathroom and breakfast is appreciated and will be used to improve our guest experience. We hope to welcome you back again in the future.
Sincerely,
Nicole Ramamurthy
Hotel Manager
