Ty, the front desk agent, was by far the best front desk agent I’ve ever met and I traveled all over the world. We had a very difficult time getting here—flight canceled, luggage lost, etc. and he made sure we were taken care of. Every time we needed something, he was there to help. I think he should be a corporate trainer for Sheraton/Marriott as he is that good. Thank you Ty for a great stay!
Dear Daphne,
Thank you for your positive feedback. It's wonderful to hear that Ty made such a positive impact on your stay, especially after your challenging journey. His dedication and exceptional service are truly commendable. We're grateful for your kind words and will certainly share them with Ty. We look forward to welcoming you back for another great stay here at Sheraton Philadelphia University City Hotel.
Sincerely,
Nicole Ramamurthy
Hotel Manager
Nestled on the University of Pennsylvania campus, I was greeted cheerfully by Nezha. She's from Rabat, the capital city of Morocco. While sharing some pleasant conversation, she let me know I had been upgraded to this corner suite on the Club Floor. I have some amazing views and am relaxing for the night, which I needed after being on the go for two weeks. The trip from the airport was interesting. I skipped the airport express train, taking a bus and then a tram. Looking forward to a great week of professional development at the National Constitution Center.
We're so happy to know that you enjoyed everything about your time with us, including our team's amazing service. We will be sure to pass your compliments along to Nezha and we hope to see you again soon.
Sincerely,
Nicole Ramamurthy
Hotel Manager
Room was pretty standard hotel room. We did have a nice view of the UPenn campus from the 10th floor.
Two issues: an old bar of open, used soap was left in the shower. Also, no complimentary breakfast with the price of the hotel per night is unacceptable.
Staff was friendly.
Parking was convenient, but pricey.
Overall, location to UPenn is what makes this hotel worth it.
Dear Aolejer,
Thank you for sharing your review of Sheraton Philadelphia University City Hotel. We're glad you appreciated the view and our friendly staff. It’s also great to know our location near UPenn was a positive aspect of your visit. Your feedback regarding the bathroom and breakfast is appreciated and will be used to improve our guest experience. We hope to welcome you back again in the future.
Sincerely,
Nicole Ramamurthy
Hotel Manager
Good location to access UPenn, children’s hospital and city center are well. Rooms were comfortable and clean and they brought us extra pillows and blankets on request. Nezha at the reception was super helpful and a very gracious host. Thank you, Nezha!
Dear Yelena,
Thank you for sharing your experience at Sheraton Philadelphia University City Hotel. We're delighted you enjoyed our convenient location and well-appointed rooms. It's great to hear Nezha was helpful and courteous, and we look forward to welcoming you back for another pleasant stay!
Sincerely,
Nicole Ramamurthy
Hotel Manager
If we are staying here it means we are visiting CHOP for my son's yearly specialist appointment which is not a happy reminder. But we insist on staying at the Sheraton due to Tammy and Tyrae at the front desk and Jackie in the lounge/continental breakfast. Tammy and Tyrae always seem happy to see us, help in whatever way they can, and just chat if they have the time. Jackie sends you off with a pleasant smile after keeping the breakfast well stocked, fresh, tasty, and CLEAN. People like this make all the difference and they are a bright spot in a usually unpleasant trip.
Dear Scott,
Thank you for sharing your thoughtful feedback. We're honored that you chose to stay with us during your visits to CHOP, and it's wonderful to hear that Tammy, Tyrae, and Jackie contributed positively to your experience. It's gratifying to hear of their dedication to making your stay pleasant, and we will pass along your kind words. We look forward to continuing to be a bright spot during your visits.
Sincerely,
Nicole Ramamurthy
Hotel Manager
