Good location to access UPenn, children’s hospital and city center are well. Rooms were comfortable and clean and they brought us extra pillows and blankets on request. Nezha at the reception was super helpful and a very gracious host. Thank you, Nezha!
Dear Yelena,
Thank you for sharing your experience at Sheraton Philadelphia University City Hotel. We're delighted you enjoyed our convenient location and well-appointed rooms. It's great to hear Nezha was helpful and courteous, and we look forward to welcoming you back for another pleasant stay!
Sincerely,
Nicole Ramamurthy
Hotel Manager
If we are staying here it means we are visiting CHOP for my son's yearly specialist appointment which is not a happy reminder. But we insist on staying at the Sheraton due to Tammy and Tyrae at the front desk and Jackie in the lounge/continental breakfast. Tammy and Tyrae always seem happy to see us, help in whatever way they can, and just chat if they have the time. Jackie sends you off with a pleasant smile after keeping the breakfast well stocked, fresh, tasty, and CLEAN. People like this make all the difference and they are a bright spot in a usually unpleasant trip.
Dear Scott,
Thank you for sharing your thoughtful feedback. We're honored that you chose to stay with us during your visits to CHOP, and it's wonderful to hear that Tammy, Tyrae, and Jackie contributed positively to your experience. It's gratifying to hear of their dedication to making your stay pleasant, and we will pass along your kind words. We look forward to continuing to be a bright spot during your visits.
Sincerely,
Nicole Ramamurthy
Hotel Manager
Oh my word! What an experience! I went to breakfast just to see Mrs. Jackie smile every morning. Along with that, the 3 breakfast ladies, Jackie, Teresa, and Margaret were absolutely a joy to chat with. They had such an amazing dis position that was consistent and genuine. The ladies were sure to greet and thank the guests as the came and left and kept the dining area in such a clean manner. Thank you ladies for your kindness. Then there was Neetzah (probably misspelled her name….sorry)….thanks Neetzah for making sure the coffee in the evening was on point. Oh and….for the coffee tip….Decaf Cappuccino, regular expresso! Also the housekeeping on floor 10 was kind.
Dear Excursion37097233152,
Thank you for your wonderful review! We're thrilled to hear that you had such a comfortable and content stay with us. It's heartwarming to know that Mrs. Jackie, Teresa, and Margaret made your mornings special with their smiles and genuine hospitality. We're also glad Neetzah ensured your evening coffee was perfect. We appreciate your kind words about our housekeeping team on floor 10. We look forward to welcoming you back for another delightful stay.
Sincerely,
Nicole Ramamurthy
Hotel Manager
"Ty", at the front desk, was fantastic, deserves 10 stars, a promotion and a pay raise. Unfortunately, the rest of the facility was not on par with his excellence. The 2oth floor breakfast and the woman assigned to it was great. Aside from Ty and the breakfast, the rest of the stay was extremely disappointing. The soap in the shower was empty on our arrival and housekeeping never refilled it despite our placing the hand soap from the sink on top of the shower soap dispenser. Whoever cleaned our room unplugged my CPAP device on 2 of the 5 nights I stayed so I had to get out of bed in the dark (my roommate was already asleep) and attempt to reconnect it. The AC fan was so loud it noticeably exacerbated my tinnitus and from which I’m still suffering and could not be turned off. The AC in the common areas was not working or had not been activated in the heat which was near 100 degrees Fahrenheit. On the final night of our stay, we and another guest who had just arrived, were compelled to use the intercom buzzer to enter. We buzzed for some time to no avail as no one manned the desk. After some time, some other guests seated in the lobby apparently tired of hearing our attempts to enter and let us in. All of that notwithstanding, it was nowhere near as horrible as the food served in the Chinee? restaurant adjacent to the lobby. I ordered braised beef brisket. It was certainly not any beef with which I am familiar and was inedible. I pushed it aside after tasting whatever the meat was, the malodorous rice and the odd-tasting green vegetable that accompanied it. I can eat just about any food but not whatever it was that they served me, even then after a long wait for it and their unveiled disdain and contempt when they saw that I refused to eat it.
Dear William,
Thank you for being our guest and sharing your valuable feedback. While we are happy you enjoyed our delicious breakfast and Ty's kind service, we are surprised and saddened that other aspects of your stay didn't meet your expectations. Your comments are all important to us as we continually work to improve. We hope to welcome you back and impress you with the amazing stay and service we are known for.
Sincerely,
Nicole Ramamurthy
Hotel Manager
While the hotel is a little on the older side, the staff was amazing!
I wish I had written down more names, but the entire staff was welcoming and helpful during our entire stay! Teresa, Margaret and Sharon served for our business breakfast each day. They were all so friendly, kind, engaging and helpful!
Dear Olivia,
Thank you for the lovely compliments about our team! Guest service is of utmost importance to us, so we're thrilled to hear your high praise for Teresa, Margaret, Sharon, and the rest of our beloved team. They will love to hear what you have to say about them, and they look forward to welcoming you back to Sheraton Philadelphia University City Hotel.
Sincerely,
Nicole Ramamurthy
Hotel Manager
