This hotel is in a good location but lack some basics such as an actual lobby on the first floor or really much in the way of decor or amenities. It's narrow, dark and depressing in the "lobby" which consists of just the reception desk and a corridor leading to the elevators that has a bench. Paid breakfast is available in the 12th floor I understand but we were never told about any other amenities nor do I think there are any. The room was a decent size for Manhattan (queen bed plus sofabed was all we could get for our family of 4) - but the room smelled pretty strongly of mildew. I didn't find the staff helpful at check in. I have high status with Bonvoy and was eligible for an upgrade but she was dismissive when I mentioned that, stating brusquely that they were fully booked. (It's all in the delivery, lady!). I heard her offer the previous couple complimentary waters but not us - so I had to ask. We were on a family vacation and wish I had sprung for a place with at least a couple of frills or great service. As it was, I used Marriott points for our stay and it was the only Bonvoy hotel I could find at the time that would take my points vs cash. Location is fine in that it's right across the street from a subway stop and not far from 5th Ave and Central Park. We ended up checking out a day early (and losing those points) to continue our journey. I would not recommend this hotel.

The hotel is in a great location, with a subway station across the street, several very good restaurants nearby, and a relatively short walk to Central Park in one direction and theatres in another..

Our room was spacious, which is unusual for Manhattan.

The hotel is impersonal, with a desk and a small food store nook and nothing else in the lobby. Breakfast, which is not included in most rates, is nothing special (same food that would be free and with more choices at similar hotels) and highlights the need for additional staff.

Room was showing signs of wear on flooring and walls.

Basically it felt really impersonal, especially with no real common areas, but the location and room size were great so I’d definitely consider staying here again.

I stay at a lot of hotels and have 1000 Marriott nights. This Marriott is doing something right as they have the best Marriott staff (most professional and friendly) I have ever encountered. This makes for a great stay for business or pleasure.