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All reviews upper west side central park red farm serafina restaurant great location beacon theater new york museum of natural history lobby bar lincoln center two blocks comfortable bed brick wall hudson river nyc hotel subway station rooms are small
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Reviewed 2 May 2018

Best customer service, clean, comfortable - fantastic location, good vibes. The staff are all down to earth and lovely and the hotel rooms are pretty spacious and well laid out. The location can't be beat!

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marywwilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie W, General Manager at NYLO New York City, responded to this reviewResponded 3 May 2018

Dear marywwilli,

We're honored to be your favorite! I'm proud that you have felt so welcomed and well taken care of by our staff. It's also great to hear that you love our location on the Upper West Side, and that you are always comfortable in our rooms. We appreciate your kind words and look forward to welcoming you back soon.

Warm regards,
Connie

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Reviewed 2 May 2018

Location is perfect. Room are small but the bed was ok. Hotel and room are clean, service was ok. Bar and lobby are cute and cosy. In the hotel, the italian restaurant Serafina was very good. Goog pancakes and avocado toast.

  • Stayed: April 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ben V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie W, General Manager at NYLO New York City, responded to this reviewResponded 3 May 2018

Dear Ben V,

Pleased that our location was a perfect fit for your stay. While "ok" is certainly below our standards of service, I'm happy that you had an overall pleasant stay with us, and that you enjoyed your meal at Serafina and spending time at LOCL. We hope you'll stay with us again the next time you're in the city.

Warm regards,
Connie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2018

I love NYLO! It is a boutique hotel - quiet, personal service, "where everybody knows your name." I am there a few times a year and would not stay anywhere else!

Eloy is the man! He always takes such good care of me! From the bellmen, to the folks in registration, to housekeepers, all are friendly and welcoming. If you ever have even a tiny question, the manager will call or come out and chat directly. They really care!

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
Thank MSSLosAngeles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie W, General Manager at NYLO New York City, responded to this reviewResponded 3 May 2018

Dear MSSLosAngeles,

Nothing makes me prouder than to hear NYLO referred to by a guest as their home away from home. I'm so pleased to hear that you always feel so well taken care of by our staff. I can't wait to share your review with Eloy and our entire team. We appreciate your kind words and can't wait for your next visit.

Warm regards,
Connie

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Reviewed 2 May 2018

This is a cool boutique hotel in a nice spot with clean and well designed rooms. I'd definitely stay here again. The staff was very helpful and it was easy to walk to nice lunch and dinner spots. There is also good shopping nearby.

Stayed: April 2018, travelled with friends
Review collected in partnership with this hotel
Thank ghosford4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie W, General Manager at NYLO New York City, responded to this reviewResponded 3 May 2018

Dear ghosford4,

I'm thrilled that you enjoyed your stay at NYLO. It sounds like you had a chance to explore the neighborhood; we're lucky to have so much nearby. We hope to welcome you back soon.

Warm regards,
Connie

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Reviewed 1 May 2018

The modern/industrial style was matched by the comfort of the beds and cleanliness, and by the helpful, friendly staff, from the doorman, receptionist to the bar tender. We were welcomed with a bottle of wine and chocolates, The spaces to meet friends on the first floor — a library, a lounge and bar, were inviting and relaxing.

Stayed: April 2018, travelled with family
Review collected in partnership with this hotel
Thank Sarah R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connie W, General Manager at NYLO New York City, responded to this reviewResponded 3 May 2018

Dear Sarah R,

Happy that you loved our decor and found your bed to be comfortable. I'm so pleased that you felt well taken care of by our staff, and that you enjoyed gathering with friends at LOCL. We're thrilled you had a great stay with us and look forward to welcoming you back soon.

Warm regards,
Connie

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