This was the perfect hotel. Great location and a great staff. Highly recommended. I felt safe the entire time and the ambiance was perfect.
I am going back the next time I visit NYC.
The lobby was hip and cool and everyone seemed to be smiling!!
Hi John,
Thank you so much for your feedback. We look forward to your return with us soon.
Warm regards,
Marcus
The location of this hotel is perfect. But even more impressive than that is the staff!! The service at this hotel was top notch. They were accommodating and attentive and a true pleasure to interact with. From the awesome, friendly and kind doormen, to the wonderful, professional and caring front desk team— every single member of this staff was fantastic. The rooms were large (for NY standards) and incredibly comfortable. The bar and speak easy added an element of fun to the stay and was a pleasant and unexpected surprise. My stay was absolutely extraordinary!! As special thank you to Marcus for all of his help during my stay. Truly a special place.
Hi Shireen,
Thank you so much for your incredible feedback. Curating genuiine experiences is what we pride ourselves on. So, it's amazing to hear that were able to show that we care through our Acts of Service.
Please visit us again soon.
Warm Regards,
Marcus M
Guest Experience Manager
We had a very nice stay here. The standard rooms are a bit on the small size, but they are nicely designed and the bed is super comfortable. I did find myself wishing for a plush chair since the only seating option was a desk chair, but who stays in their room long when you are in New York? The on-site restaurant and bar are also very good. During the week you will find friendly bartenders that will make you feel right at home. Just be prepared that the bar and lounge turn into a club environment on the weekends. Will definitely keep this one on my short list when returning to the city.
Hello,
Thank you for your honest feedback on your stay. We would love to have you back in one of our more spacious category rooms. Please reach out when you think you'll be back in NYC. We look forward to your return.
Best regards,
Marcus M
Guest Experience Manager
I’ve had the pleasure of staying at the soho grand for work a lot over the past few months and every time it feels like home. The staff and their attention to details and customer service is best in the city- major shout out to Marcus, Barrington, Andrew, the incredibly friendly and helpful front doormen and all the hotel staff for continuing to deliver extremely high quality service. The hotel is also in the prefect location for walking to so many fantastic restaurants and shops (if you need your pizza fix- def try Lucia across the street). Looking forward to my next stay!
Hello Lauren,
Thank you for trusting my team and I with curating your stay and experience. We enjoy the opportunity to involve the amazing neighborhood of SoHo in a guest's itinerary. We look forward to exploring more of the neighborhood with you again soon.
Warm regards,
Marcus M
Guest Experience Manager
This was my second time staying at the Soho Grand, and this stay was as wonderful as my first. I called ahead after landing in JFK around 10:00am after a 13 hour flight and asked if an early check-in was possible. I thought they might say they could do 1pm or so, but they let me know our room would be ready for us when we arrived.
We were warmly greeted by Jose at the door who quickly took care of our 8(!) bags. Check-in was quick and easy. When we got in our Standard King, we realized it would be too small because of the number of bags we had. I called down and explained the situation, and we were immediately moved to another room. When I went down to get the keys, I met the amazing Marcus Morales who is in charge of Guest Experiences. I thanked him for the room change and the early check-in as my husband and I had returned from overseas where we celebrated our anniversary. Later, that afternoon, we came back to our room to find a bottle of wine and sweets with a very nice note from Marcus.
The room was nicely appointed and a good size for a NYC hotel, especially the bathroom. It's is in a great location in Soho and was surprisingly quiet at night given it's location near the entrance to the Holland Tunnel. There seems to be a great bar/club scene at night with music for folks of my generation: Sade, Luther Vandross were tunes we heard getting on the elevator. Our jet lag prevented us from hanging out and checking things out properly.
We were enjoying ourselves so much just at the hotel and in the neighborhood that we decided to stay an extra night before driving home to Rhode Island. All it took was a call to the front desk to book. The next day I needed a new key and mentioned to Marcus that I was going to try Gilligan's, one of the restaurants on the property with outdoor dining. He gave me a coupon for a free drink and recommended I try the watermelon margarita. It was delicious! The next morning we had great breakfast at the Soho Diner, the other hotel restaurant, which also provides in-room dining.
After two stellar stays at the Soho Grand, it will definitely be my go-to hotel in NYC. I highly recommend and can't wait to go back!
Hi Noni,
Seeing your experience unfold before was a true pleasure. We're elated that we could be a part of the post-anniversary celebration. We're already looking forward to your return.
Many Thanks,
Marcus M
Guest Experience Manager
