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The Manhattan at Times Square Hotel
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Reviews (9,345)
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3,939
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140 - 145 of 9,345 reviews
Reviewed 3 weeks ago via mobile

I truly enjoyed my stay here at the manhattan hotrl. the location was very close to times square within walking distance. Manager Star was a great help. I look forward to returning to NYC in the future

Stayed: May 2018, travelled as a couple
1  Thank benjaminaK5898ER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded 3 weeks ago

Thanks for the wonderful review, Benjamin.

It's excellent you had such a fantastic experience with us. We care deeply about the happiness and satisfaction of our guests and your praise for our team lets us know we're doing our job. Star is a valued member of our team so it's no surprise she took such great care of you. That's what we like to see.

We look forward to sharing another splendid experience with you soon. Have a lovely day.

Yours in Hospitality,
Brendan Moraes - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

The Manhattan at Times Square hotel is always my go to hotel. Always meets my expectations. It’s clean, comfortable, safe and affordable place where you want to stay when in NYC.
From the front desk, especially Senka who is always cheerful, courteous and efficient. She delivers expectational service to the guest.
Thank you again for making my stay memorable.

Stayed: April 2018, travelled on business
Thank Zoran D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded 2 weeks ago

Thank you for the fantastic review, Zoran.

We're delighted to hear that you had an amazing experience with us. We appreciate your compliments regarding our hard-working team. We will make sure to pass on your kind words to Senka. We look forward to hosting you again soon for another stellar experience.

Thank you again for sharing your review. Have a lovely day.

Yours in Hospitality,
Brendan Moraes - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I had a few issues with my reservation at checkout. Manager Starema was able to get it sorted out in a timely fashion so I was not overcharged. I appreciate her exceptional customer service. Thank you Starema

Stayed: May 2018, travelled with family
Thank Ansi P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded 3 weeks ago

Thank you for the lovely review, Ansi.

It's excellent your time with us was so fantastic. We're thrilled our team took such wonderful care of you. Starema is a treasured member of our team so it's not surprising you felt so welcome and comfortable. That's what we like to see.

We can't wait until your next visit so we can share another amazing experience with you, Ansi. Have a splendid day.

Yours in Hospitality,
Brendan Moraes - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Greatest service staff is good rooms are nice location is great close to everything. The hotel location is very close to Time’s Square. The rooms are a bit outdated but the customer service is exceptional.

Stayed: May 2018, travelled with family
Thank Bipin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded 3 weeks ago

Thanks for the fantastic review, Bipin.

It's excellent you had such an amazing stay with us. We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see.

We can't wait until your next visit so we can share another stellar experience with you soon. Have a beautiful day.

Yours in Hospitality,
Brendan Moraes - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Easy and fast check in. Our original check in time was 4 and they moved things around so that we would be able to get our room earlier. Staff is very friendly to everyone, especially Mohammad who waived our fee for early check in. Hotel is very close to everything, all walking distance!

Stayed: May 2018, travelled with friends
Thank Brynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this reviewResponded 3 weeks ago

Thank you for the outstanding review, Brynn.

We're delighted your experience with us was so wonderful. We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job.

We look forward to sharing another amazing experience with you soon. Have a lovely day.

Yours in Hospitality,
Brendan Moraes - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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