Visited NYC for one night. The location is the only real asset. Rooms are very small, the thermostat could not be controlled. This property was somewhat rundown (although not horrific) and
average service. It would be a fine budget hotel at under $100 a night, but not a Marriott, in the largest US city at $300+ a night.
Dear chachacha201802863,
Thank you for sharing your thoughts about your recent stay with us. We’re glad to hear you enjoyed our convenient location in New York City. My team and I likewise appreciate your feedback about your room and service, which we’ll take to heart as we are in the process of renovation. We wish you nothing but the best in your future travels.
Sincerely,
Allan Hartwig
Assistant Front Office Manager
I checked in at 2am and got to room. I noticed a partially unmade bed where fitted sheet barely covered any part of the mattress. Then worst was the dirty sheet. I’m exhausted and going to sleep on a towel but will not stay here again.
Dear Brandle,
We appreciate that you have taken the time to express your honest thoughts and feedback. We apologize that your stay did not live up to the Marriott housekeeping standards. I have shared this feedback with our team and thank you for it, as we’re always looking for ways to improve. We wish you all the best in your future travels.
Sincerely,
Allan Hartwig
Assistant Front Office Manager
I’m sorry - but any hotel that doesn’t have room service shouldn’t qualify to call itself anything above a Courtyard. The description on Marriott’s site is deceptive, I believe intentionally, to hide that fact.
If you would like a soda - and can cram yourself into a crowded closet they call a gift shop, have fun opening the cooler without knocking other “trinkets” they have for sale on the floor. Unlike most Marriotts, they don’t have many Pepsi products - no Mountain Dew.
The M club is a bunch of rude employees walking around not being helpful. If you want a soda you’re out of luck - they don’t stock them.
I won’t be back.
I also wonder if Marriott knows how unappealing this property really is - because it shouldn’t carry the Franchise name.
Dear Frustrated1974,
Thank you for taking the time to share your honest thoughts about your recent stay with us. We are sorry to hear you didn’t feel your stay lived up to the Marriott standard in either service or amenities. I have shared this feedback with our team and thank you for it, as we’re always looking for ways to improve. We wish you all the best in your future travels.
Sincerely,
Allan Hartwig
Assistant Front Office Manager
We are titanium Elite members of Marriott and I would like to start my review with that sentence just to iteirate the such is the big number of nights we book with mariott and hence we now qualify as titanium Elite members.
So that should explain our loyalty towards Marriott world wide.
Now, let's come over to the breakfast at lounge. The breakfast is complimentarynly for elite members.
This particular day, at the lounge where breakfast was served which was told upto 11am and I walk in at 10am to find the breads all empty.
I go upto "Mr.Jesus" the incharge that day at
the lounge and ask for bread and I get a very impolite rude reply.
Mr.Jesus thinks he's smart but amateur at his smirk that he is, he came across as rude, sarcastic, shrewd which certainly is not appreciated way to conduct yourself with any guests and specifically with elite members Mr.Jesus.
Looks like your crew and management need to send you to India to get you some skills on hospitality, you need to get your hand badly at that. Wish you good luck on that... However with reputation of the hotel entrusted on employee like you, guess your management needs the good luck more than you do!
Dear Archanasarrgur,
Thank you for sharing your review. We’re very grateful for your loyalty to Marriott and find it troubling to know you felt your stay with us didn’t live up to those standards, particularly with our breakfast service. I have shared your feedback with my team and thank you again for taking the time to share it in detail. We wish you the best in all your future travels.
Sincerely,
Allan Hartwig
Assistant Front Office Manager
The service was very disappointing. Starting at check in the front desk couldn’t seem to locate the reservation. Rooms seemed partially prepared. Soap was missing in one of adjoining rooms.
We had to call for toiletries on the second day. Training seems to be lacking.
Maybe the hotel is always busy so it doesn’t matter how customers are served.
Dear Golftraveler123,
Thank you for taking the time to share your thoughts with us. We’re very sorry to hear you found your stay disappointing from your check-in to the readiness of your room to the amenities available. My team and I are always looking to provide our guests with an excellent stay, and we are grateful for your feedback about the ways you feel we could improve. We wish you all the best in your future travels.
Sincerely,
Allan Hartwig
Assistant Front Office Manager
