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Reviewed 30 April 2018

The hotel staff was helpful, rooms were clean, and beds were comfortable. We appreciated little food kiosk where one could get an excellent breakfast wrap, some fruit and coffee. I wish the lounge stayed open a little longer because they made the best chicken quesadilla but we often got in too late for a midnight snack. The view from our room was excellent.

  • Stayed: April 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank 234chriso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 1 May 2018

Thank you for sharing this wonderful review, Chriso!

We are very pleased to hear that you had an enjoyable experience with us at our convenient location! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!

We'd love to share another positive experience with you in the future! Have a beautiful day, and thanks again for sharing!

Warm regards,
Alex K.
Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2018

decent facilities, expensive 60 dollar resort fee. not worth the charge. breakfast too expensive, go elsewhere.
Signs of age, front of house management and hotel management rubbish at replying to emails/failed to address issues. Rude and ignorant.

Stayed: March 2018
1  Thank Lee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 1 May 2018

We appreciate your feedback, Lee.

We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect and that you noticed a decline in the quality of our accommodations. We'll be addressing your concerns with the appropriate members of our team.

We'd love to see you again in the future to share a more positive experience with you.

Warm regards,
Alex K.
Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2018

I got a better price at this hotel by calling them directly than I found on any of the travel websites. The AARP discount was better than the AAA discount.

The service was excellent - especially the service at checkin.

TIP - If you want to book a hop on, hop off bus tour, don't go to the concierge. He was quoting me prices well over $200 for two adults & two kids for two days of tours. When we walked out of the hotel, there were representatives from two different companies on the sidewalk and we booked three days of bus tours for only $130 (Same company the concierge was offering)

You can skip the expensive breakfast buffet and go to Szbarro right across the street. They have a breakfast buffet for only $9.99 per person.

The room was excellent and quite spacious by NYC standards. We enjoyed a great view and everything was clean and comfortable. If I can get the same price for the room I got on this trip, I will definitely stay here again.

  • Stayed: April 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
5  Thank ji1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 29 April 2018

Thank you for sharing your review with us.

We're thrilled you enjoyed the stellar views from our prime location. We agree that we have the best placement in the city and we love sharing it with our treasured guests. We're also glad to hear that our team made you feel welcome upon checking in. We can't wait to see you again soon for another amazing experience!

Have a fantastic day!

Warm regards,
Alex K.
Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2018

Drove into NYC for 2 nights to see a museum show and a Broadway play. The staff here at Crowne Plaza was helpful and courteous with a special mention to the valet staff who welcomed us and took care of our car quickly and efficiently. Check-in was fast and the room had an amazing view of the city. Super-clean room and linens with a very comfortable bed. This was a special trip for us and our stay here helped make it memorable. We hope to return!

  • Stayed: April 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank MarkM77777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 28 April 2018

Thanks for the splendid review, Mark!

It's fantastic you had such an excellent experience with us and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you and helped make your trip more memorable.

We look forward to hosting you again soon so we can share another amazing experience with you. Have a great day!

Warm regards,
Alex K.
Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2018

Had 8 days alone in NYC and wanted somewhere near theatres which was safe and had restaurant, room service etc. This was one of the few hotels which had everything, plus friendly front desk staff, good tour desk, lovely room overlooking Times Square etc. As an IHG member I did not have to pay the Resort/Hotel fee ($34US per day, covers wi fi, gym, pool etc.) It's right on Broadway, has all the stuff you expect from a big hotel (baggage storage, airport shuttle calls there, good restaurant, good breakfast, good bar), I thoroughly recommend this hotel and would stay there again in a heartbeat.

Room Tip: Choose one overlooking Times Square
  • Stayed: April 2018, travelled solo
    • Value
    • Rooms
    • Service
1  Thank Diedre_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaTimesSq, Guest Relations Manager at Crowne Plaza Times Square Manhattan, responded to this reviewResponded 28 April 2018

Thank you for the glowing review, Diedre!

We're delighted to hear that you had a wonderful stay with us. We strive to provide our guests with warm hospitality, comfortable rooms, and efficient service, so this is great to hear! We'd love to host you again in the future so we can share another excellent experience with you.

Have a beautiful day!

Warm regards,
Alex K.
Social Media Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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