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Evaristo J

Excellent location but facilities need updating

3.0 of 5 bubblesReviewed 29 Jul 2024
The location is excellent, just a few meters from Central Park, the Apple store on 5th Avenue and all the shops in the area. The facilities are good, but the kitchen utensils and cabinets need to be updated immediately, as they are worn out and have unacceptable defects for a hotel of the quality of the Aka. The room was reasonably clean. The kitchen was very greasy and had apparently not been cleaned properly. I was charged incorrectly at check-in and had some difficulty explaining the mistake to the manager. After a tiring explanation and sending an email with the previously agreed reservation, he finally understood and said he would reimburse me promptly. The reception staff are cold and inattentive, and even when I or my children greeted them, they did not respond, apparently more concerned with handling their cell phones.
Date of stay: July 2024
Trip type: Travelled with family
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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All reviews central park laundry room plaza hotel one bedroom apartment great location new york long term stay columbus circle washer dryer longer stay an extended stay week stay home away from home around the corner walking distance fifth avenue the penthouse
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3 - 8 of 622 reviews
Reviewed 16 July 2024

The staff was always accommodating and friendly, making my stay comfortable. The only drawbacks were the low water pressure in the shower and the need for more lighting. The location also convenient, with a café nearby that's open from the morning, making it easy to get around.

Date of stay: July 2024
Trip type: Travelled with family
Thank dai n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 April 2024 via mobile

My husband and I stayed at AKA in an emergency medical situation where we needed an ADA compliant room for over a month. The perfect location was a bonus The room was a small one bedroom apartment that totally met our needs, but the standout here is the staff. I was in a very difficult situation and there was nothing the staff did not do to help. This includes management, front desk, doormen and housekeeping. I could name names but it wouldn’t be fair to those whose names I did not get
I truly cannot thank the staff enough.
If I ever able to spend a month visiting New York, I would not stay anywhere else.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank NJSJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara Rotger, Other at AKA Central Park, responded to this reviewResponded 11 April 2024

Dear Njsj,

Thank you for sharing your experience at AKA Central Park. We do indeed have an ideal location and are very pleased to see that you also enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back to your home away from home next year!

Sincerely,
Sara Rotger
Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2024

I love staying at the AKA Central Park. We discovered it as a last-minute booking two years ago and have since become members. The staff is outstanding. They do their very best to make you feel at home and welcome. Each unit we stayed in had immense natural light, and the beds were extremely comfortable. When we travel for work, it's always difficult to settle in. At the AKA, it was easy.
We look forward to our next stay.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cory B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara Rotger, Other at AKA Central Park, responded to this reviewResponded 27 February 2024

Dear Cory,

Thank you for sharing your experience at AKA Central Park. We do indeed have an ideal location and are very pleased to see that you also enjoyed your accommodation in addition to our very talented service team. We appreciate you providing feedback and look forward to an opportunity to welcome you back to your home away from home in the future.

Sincerely,
Sara Rotger
Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2024

AKA Central Park is a habit with me now. Flawless, immaculate and friendly set of people. It’s just perfectly located and has all that you need for a short long stay. I wouldn’t stay anywhere else in NYC. Strongly recommend to try it once, you’ll never go anywhere else again.

Date of stay: December 2023
Trip type: Travelled on business
1  Thank KapilS722
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara Rotger, Other at AKA Central Park, responded to this reviewResponded 20 January 2024

Dear Kapil,

Thank you for the kind words regarding your stay! We are so happy you had a wonderful stay at AKA Central Park. We are so glad you appreciated our attention to detail and chic and sustainable rooms. Our staff will be happy to welcome you back in the future and continue to take care of your every need. We look forward to seeing you again soon!

Thank you,
Sara Rotger
Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2023

We had a problem with our suite, were worried with a plumbing situation, but staff sorted it out very efficiently, got a room change right away. We checked out with a smile, special thanks to Clyde for his help.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Juan Maria A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara Rotger, Other at AKA Central Park, responded to this reviewResponded 19 December 2023

Dear Juan,

Thank you for taking the time to review your recent stay with us. Though we are delighted to see that you enjoyed our fantastic location and clean suites, I do regret that you had to experience the pluming situation At AKA Central Park, we strive to provide excellent service and exceptional amenities and take our residents’ feedback seriously.

Again, thank you for your understating . We do hope we have the opportunity to welcome you back and exceed your expectations.

Sara Rotger
Director of Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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