From the start Irina was so good to deal with. She answered any questions we had and dealt with issues promptly and to our satisfaction. The facilities in the apartment were good and as advertised and catered for our family of five, which included 3 teenagers. We felt secure in and getting to and from the apartment. The location was perfect. We could walk to Time Square, Broadway shows, Empire State Building, Madison Square Garden, etc. Plus Penn Station was just around the corner, so we could easily hop on a train and go anywhere else we wanted to in New York. There was a grocery store just down the street, so we didn't have to eat out all the time and a park near by where my son had a game of basketball with some friendly locals. We had a great 7 night holiday in New York and have no hesitation in recommending this apartment.