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mitchthrower

Chris M is a superstar at the 1 Hotel checkin

5.0 of 5 bubblesReviewed 4 weeks agovia mobile
The hotel is fantastic and the people who work there are highly engaged in making sure you have an incredible experience.

Chris M at the front desk is spectacular at his job, and he goes above and beyond to help whoever is checking in, engaging, kind, and problem-solving.

Thanks for a great stay.
Date of stay: June 2024
Room Tip: You are perfectly located near Central Park and everything imaginable.
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine Lee, General Manager at 1 Hotel Central Park, responded to this review
Responded 4 weeks ago
Dear mitchthrower,

Thank you so much for your fantastic review! We are thrilled to hear that you had an incredible experience at our hotel. Our team is dedicated to ensuring every guest has a memorable stay, and it's wonderful to know that Chris M at the front desk made such a positive impact. His commitment to going above and beyond to help our guests truly embodies our values. We will be sure to pass along your kind words to him. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!

Warm regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,704)
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13 - 18 of 2,704 reviews
Reviewed 4 weeks ago

Best experience I've ever had. The entire staff were friendly and welcoming. Entire place was clean and smelt great. Front desk/concierge helped us when we need ideas on restaurants to eat at and help us get reservations. Definitely will be returning soon.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sean P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine Lee, General Manager at 1 Hotel Central Park, responded to this reviewResponded 4 weeks ago

Dear seanpA665JC,

Thank you for your wonderful review! We are delighted to hear that you had the best experience with us. Our team takes great pride in being friendly and welcoming, and it's fantastic to know that their efforts made your stay memorable. We're also pleased that you appreciated the cleanliness and pleasant aroma of our hotel. Our front desk and concierge are always here to assist with restaurant recommendations and reservations, and we're glad they could help make your stay even better. We look forward to welcoming you back soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

We had a wonderful time at the hotel! The location is perfect, but the service is also excellent in every manner. Every staff member, including the Candice/housekeeping team and the concierge (hooked us with great last-minute reservations). Without a doubt, I'll return and tell all of my friends and family about it! Moreover, the views are breathtaking! I am grateful to 1 Hotel Central Park!

Date of stay: May 2024
Trip type: Travelled as a couple
Thank Keerah A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine Lee, General Manager at 1 Hotel Central Park, responded to this reviewResponded 4 weeks ago

Dear keeraha,


Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent stay with us and that our staff, particularly Kandice and the housekeeping team, as well as our concierge, made such a positive impact on your experience. It's great to know that you enjoyed our perfect location and breathtaking views. We truly appreciate your kind words and your intention to recommend us to your friends and family. We look forward to welcoming you back to 1 Hotel Central Park in the near future!

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2024

I love this hotel! Friendliest staff in New York. Lovely property. I love the nature concept. And location was perfect.

I look forward to staying at this property again my next trip to NY.

The rooms are smallish, but that’s New York. The bathroom is not completely private. You have to pull a curtain in the guest room. Photos of the hotel show the shower - so you’ll know what I am talking about.

Room tip: Jams (restaurant) was fun for brunch
Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BarbDem1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine Lee, General Manager at 1 Hotel Central Park, responded to this reviewResponded 12 June 2024

Dear BarbDem1,

Thank you for sharing your enthusiasm about your stay at our hotel! We're thrilled to hear that you loved our property and experienced the friendliest staff in New York. Our nature-inspired concept is something we take pride in, and we're delighted it resonated with you.

We're glad to know that our location worked perfectly for your trip and that you're already looking forward to staying with us again on your next visit to New York.

Your feedback about the room size and the bathroom setup is appreciated. We understand that in New York, space can be at a premium, and we strive to make the most of what we have while ensuring comfort and functionality. We're grateful for your understanding and for mentioning the bathroom setup for future guests to be aware of.

Thank you again for choosing to stay with us, and we can't wait to welcome you back for another wonderful experience!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2024

We had another great stay at 1Hotel Central Park. This is a very well maintained property that has a unique vibe and one of my favourite features in a hotel…hardwood floors.
The location is one block from Central Park and gives you good access to many sites but is a little far from the Village ,SoHo ,or other neighborhoods in the south end ,
if that is your focus. You might try the Brooklyn Bridge location if you are spending allot of time below midtown.
The hotel has a boutique hotel feel ,attentive staff and a terrific onsite restaurant. If you book the smallest room it will be small but it is NewYork after all .Having stayed at a variety of different properties in New York I believe this hotel provides great value for the quality of the amenities.

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Charles1Ottawa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine Lee, General Manager at 1 Hotel Central Park, responded to this reviewResponded 12 June 2024

Dear Charles10ttawa,

Thank you for sharing your experience! We're thrilled to hear that you enjoyed your stay at 1Hotel Central Park.

It's fantastic to hear that you enjoyed the boutique hotel feel, attentive staff, and the delicious offerings at Jams. We appreciate your understanding that in New York, smaller rooms are par for the course, but we strive to make every space comfortable and efficient.

We're delighted to have provided you with a great experience, and we look forward to welcoming you back on your next visit to New York!

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Reviewed 9 June 2024 via mobile

I’m surprised the hotel has so many good reviews. The entry level rooms are so tiny there is nowhere to sit and have a work call. ( when I asked the front desk if there is a room that’s not on the elevator with somewhere to sit , he offered the
100$ upgrade.There is nowhere to sit except the bed. The finishes are cheap -the sustainability theme is lame. The elevators are against the wall so you hear it all day and night. It’s not cheap. The restaurant staff are grumpy.
The front desk and concierge and doorman are super helpful and friendly. No thanks. I went back to the Conrad midtown.

Room tip: Avoid it all together
Date of stay: April 2024
Trip type: Travelled on business
Thank Scipiotrout
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catherine Lee, General Manager at 1 Hotel Central Park, responded to this reviewResponded 11 June 2024

Dear Scipiotrout,


We're sorry to hear about your experience at our hotel. We strive to provide the best accommodations for our guests, and it's disappointing to learn that we fell short during your stay. Your feedback is valuable to us as we continuously work to improve our services and facilities. We would like to discuss your experience in more detail, please reach out to Paulina Padilla, our Director of Operations, at Paulina.Padilla@1hotels.com. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

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