The staff were wonderful. Other than that, the elevator was horrible. The room was tiny dirty carpeting meaning it was cleaned by the housekeeper but God knows what was on. It. Couldn't even move around each other. No view. Went around the corner to the AC. Fantastic
On arrival checked in nice and quick we were on the 28th floor room was very small and no view one side was a building and the other window was a offices rooms were very outdated and needs updated ,only 2 lifts and at times very busy the area itself is not the best but keep to busy parts and you will be fine they took after £80 for breakages but still has not been put back in my account would not stay at this hotel as not very clean breakfast food just OK but plastic cutlery and plates a bit off a let down
The Room was very small. The Hallway was super hot.
Pillows were beyond firm. It was like sleeping on concrete. Slept horribly, couldn’t get comfortable with the pillows being so hard. They were so hard that I woke up with a numb ear from sleeping on that rock of a thing they called a pillow. If you want to actually sleep I would NOT recommend staying here.
I checked in at the New York Marriott Rogers Fairfield Inn on July 1st. I originally planned to stay until July 7th, but I slept until after 8pm on July 1st. I found bed bugs on the sheets and they were swollen with blood. I ran to the front desk and was asked to leave. Room, I lost my clothes. I woke up at around 7 o'clock on July 2 and found that my right arm was bitten again. I was so angry that I went to the front desk and asked for a refund. The other party (a new employee) told me that the supervisor would not come until 8:30 and that he would come to me later, and he was completely There is no medicine. No one came to see me until 9:00. I went to the front desk and was told that they were still in a meeting and asked me to wait until 9:15. At 9:15, they told me that they were interviewing new employees. I couldn't stand the delay and told the front desk that I would be leaving at 10:00 and called. I told my friend about this on the phone. After getting angry on the phone, the house keeping supervisor showed up and promised a full refund and deposit, as well as follow-up medical expenses and others (I have a recording). The front desk refunded the deposit and the room fee was US$1,197.97. Another supervisor emailed me that it would be refunded in 3-7 days, but it was not refunded until 7/11 (I had already inquired with the bank). I contacted the hotel and booking on 7/11, but no one gave me any response. Very bad experience.
Good location, near several subway lines.
My room was very small, but clean.
The breakfast was better than I expected, but the buffet area is very small and was very crowded in the mornings. I saw most people grabbing breakfast and taking it to their rooms because there’s just no space almost.
Front desk staff was friendly during check-in/out.
Overall it’s fine for a couple of days.
